IT Field Engineer
- NHS
- Part Time
- Welwyn Garden City
- 25000.00 a year
Job Description
Job summary
DEDICATED TO WHAT WE DO
PASSIONATE ABOUT HOW WE DO IT
Are you a tech-savvy problem-solver looking for a hands-on role in IT support?
HUC is seeking a Mobile 1st Line Digital Support Technician to provide essential on-site and remote IT assistance to our call centres and facilities.
About the Role:
As a Mobile IT Support Technician, you'll be the vital link between remote support and hands-on technical assistance, ensuring smooth operation of our digital systems across multiple locations. Your responsibilities will include:
Managing, maintaining, and troubleshooting end-user devices, infrastructure, peripherals, VOIP, and mobile telephony.
Resolving incidents and requests raised via the IT Service Desk, liaising with partners to ensure timely solutions.
Conducting routine site visits for system maintenance, as well as urgent on-site support when needed.
Enhancing digital asset security by ensuring high levels of confidentiality, integrity, and availability.
Assisting with digital system deployments, upgrades, and local IT projects in collaboration with HUC Digital teams.
Main duties of the job
The ideal candidate will have:
Has experience in IT support, troubleshooting, and working with end-user computing and digital systems.
Can work independently while maintaining strong communication and collaboration with teams and external partners.
Thrives in a fast-paced environment and is flexible to travel between sites.
Understands the importance of data security and confidentiality.
Apply today and become a key part of our digital support team
About us
At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:
Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences.
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Job responsibilities
- Working in Desktop and Field engineer support capacities working closely with 3rd party partners or colleagues to resolve incidents and problem
- To provide assistance to, and acting as the escalation point for, the IT Service Desk all HUC Digital assets, including systems such as fixed and mobile end user compute, end user infrastructure environment, end user peripheral devices, fixed telephony and mobile telephony incidents
- To provide a high level of technical support across all areas of HUC Digital service
- To deal with all hardware and software support for incidents
- To respond to software or hardware installation requests
- To research, find root cause and solve problems independently when necessary
- Ensure the Ticketing system and knowledge base are kept updated with fixes and useful information
- To provide technical and installation support to project related activities
- Drive and support the HUC Digital replacement program across all HUC locations.
- Too be included in the Digital on-call rota as requested (providing out of hours cover
- To carry out regular operational checks and activity to proactively reduce the risk of incidents impacting the operation of digital services. This will include carrying out preventative maintenance as identified by 3rd parties and responding to critical alert
- To strive to deliver in line with agreed Service Levels and escalate where necessary if this is not achievable.
- To maintain an accurate and timely record of all reported incidents, workarounds and resolutions within Service Desk systems
- To adhere to all processes and procedures for the delivery of secure and reliable Digital services including Incident, Problem and Change Management processes
- To protect HUC information assets through maintaining high levels of confidentiality, integrity and availability and to escalate in a timely manner any concerns relating to potential or actual information security breaches.
- To provide high quality customer service using wherever possible non-technical language to reduce misunderstanding.
- To contribute to the development of adequate arrangements for the operation of Digital services. This includes reviewing documentation, preparing documentation and contributing to the development of technical solutions.
- To contribute to Disaster Recovery and Business Continuity planning and testing
- To communicate with others in a sensitive and effective way and be able to respect and work well with people at all levels
- As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements
- Any other reasonable duties as required from time to time
Person Specification
Qualifications and Education
Essential
- 1st Line Service Desk experience
- Desktop and Field engineering experience
- Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience
- Good general level of education with a minimum of Mathematics and English GCSE
Desirable
- ITILV2/V3 Foundation VOIP Certification or equivalent gained through specific relevant experience
Knowledge
Essential
- Significant desktop and laptop fault finding and diagnosis
- Extensive knowledge of Microsoft desktop operating systems,
- Microsoft Office and Internet services 1st Line Technical Support experience
- End User Desktop and/or Field experience
Desirable
- Working knowledge of Cloud computing
- Knowledge of Powershell
- Worked with Storm platform
Skills and Abilities
Essential
- Excellent verbal communication skills, specifically able to communicate technical information in simple language to staff
- Ability to communicate with people of all technical abilities Analytical & Judgement Skills
- Able to problem solve
Desirable
- Experience of delivering change, improvements and project management
Other
Essential
- Full and valid driving licence, own vehicle and a willingness to travel as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
HUC
Address
HUC HQ
Ascots Lane
Welwyn Garden City
AL7 4HL
