Lead User Researcher
Job Description
Job summary
We're looking for an enthusiastic and talented Lead User Researcher to join our User-Centred Design team to support digital products and services in the Primary, Community and Mental Health directorate.
As a Lead User Researcher who is user-centred, you will specialise in planning and leading user research activities in larger teams and on more complex services. You will plan, design and carry out research activities with users that help teams get a deep understanding of the people that use our services - ensuring that those services are accessible and work well for users.
Putting users' needs at the heart of your work, you will make people's interactions with our products and services as simple as possible.
Main duties of the job
As a Lead User Researcher, you will:
- undertake interviewing, workshop facilitation and ethnographic research - making complex processes and insights easy to understand
- identify which tools and methods to use and how to meet the needs of users across a variety of channels
- conduct user research with underrepresented or minority groups, or groups who may have sensitive personal conditions
- develop qualitative research discussion guides and undertake research facilitation and questioning using the appropriate techniques
- collect and analyse data related to people's behaviours, needs and opinion and provide evidence drawn from that analysis to represent the user in product and design discussions
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job responsibilities
As a Lead User Researcher you will be an expert practitioner, leading and aligning user research activities, and setting the strategic direction for research in your business area. You will:
-
provide user research expertise and consultancy to your business area, and hands-on support as required
-
ensure that teams take a user-centred, evidence-based approach to service design and delivery
-
develop and assure good user research practice across your business area
-
take a leading role in the User Centred Design community of practice
-
design and implement inclusive user research activities, including running usability testing sessions
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Educated to Master's level or equivalent qualification / experience
- Evidence of continuous professional development
Experience
Essential
- Experience in a user researcher role at a similar level, planning and leading a wide range of user research activities on complex services.
- Proficient at aligning user research activities with wider plans to inform a service proposition.
- Attention to Detail skills to apply specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.
- Communication skills as an effective, approachable and sensitive communicator in different communities and cultures with the ability to adapt style and approach to meet the needs of different audiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Digital Health and Care Wales
Address
Hybrid working
Location to be confirmed at interview
CF11 9AD
