Learning Administrator
Job Description
Job summary
We are hoping to recruit a Band 3 Learning Administrator to cover cross site between Royal Oldham Hospital and Fairfield General Hospital.
The post holder will play a vital role in ensuring the accurate administration and reporting of training compliance of our staff. They will provide excellent customer service by assisting our learners in using ESR Learn. In addition they will have a supervisory role by supporting junior staff within the team.
Successful candidate will have experience of accurate and timely data inputting and excellent knowledge and application of Microsoft Office packages. You will be confident in using Standard Operating Procedures within an administrative and customer facing environment. You will be able to communicate confidently with staff and visitors and provide a professional service at all times.
Extensive experience of working in an administrative role is essential to this role.
You will benefit from working within an established and highly supportive team. We offer a comprehensive induction programme alongside continuing support and personal development. If not currently held you will be expected and supported to work towards a Level 3 apprenticeship in an appropriate subject.
Main duties of the job
You will Work closely with all members of the Learning and Development team to ensure that training and development programmes within the NCA are run efficiently, effectively, to a consistently high standard and in a way that promotes a professional ethos.
The postholder will act as first main contact and support and provide the daily frontline support for our ESR Learn helpdesk. Provide a high level of customer service and ensuring all emails and telephone calls and enquiries regarding learning events and ESR Learn are answered in a professional and timely manner. Arrange training venues, liaise with speakers and trainers, and book classrooms as required.
Use ESR Learn to set up, record and monitor training events
Assist in producing training materials and collate feedback from training sessions.
Work flexibly to ensure the smooth running of the administration services within Learning and Development including working at other Northern Care Alliance sites as required.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:http://www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- NVQ Level 3 in Business Administration or equivalent qualification, or willingness to work towards
- Literacy and Numeracy at Level 2 or equivalent (GCSE A-C)
- Computer Skills - ECDL or equivalent
- RSA 2 or demonstrable typing skills
Desirable
- Customer Service qualification at Level 2
Knowledge, Training & Experience
Essential
- Substantial experience of using Windows Microsoft Office package including databases and spreadsheets
- Experience in telephone and interpersonal work dealing with members of the public and staff in a confident and helpful manner
- Experience of reviewing administrative processes and procedures and implementing changes
- Effective written communication skills
Desirable
- Experience of working in a HR department and/or within the NHS or public sector
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
The Royal Oldham Hospital
Rochdale Road
Oldham
OL1 2JH
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)
