Locality Programme Support Administrator
Job Description
Job summary
The post holder will provide a specialised, comprehensive, and confidential administrative support services to the North East and North Cumbria Primary Care Training Hub place-based teams, working with health and care stakeholders across a defined locality.
The post will work predominantly with the Tees Valley locality supporting workforce transformation. However, there will be a requirement to work closely with colleagues from the other 3 placed based team across the North East and North Cumbria.
For Information: Placed based Teams - North of Tyne and Gateshead (North ICP), North Cumbria (North Cumbria ICP, Durham, Sunderland, Newcastle (Central ICP) and Tees Valley (South ICP).
Main duties of the job
The post holder will be expected to support the place-based Locality Manager and Programme Co-ordinator in ensuring an efficient and effective administrative facility in order for the achievement of the Workforce Transformation and Primary Care Training Hub aims and objectives.
This role will have a focus on supporting GP Practices and wider primary care with workforce development and transformation initiatives, as defined by local, regional, and national priorities. The role will also work across the entire local health and care system to support primary care, widening participation, new roles/advancing practice roles and other workforce transformation initiatives.
The post holder will be expected to provide administrative and secretarial services, data entry services and activities, coordination, and delivery across the department.
About us
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year, or the 'going rate' for your job, whichever is higher. You can find more information on the Government website.
Job responsibilities
Setting up of relevant electronic folders and filing and upkeep ofinformation and archiving as and when necessary.Ensuring agreed standard operating process models are followedConstant monitoring of outlook, responding to queries andescalating to colleagues.Arranging multiple and complex meetings, ensuring all relevantpersonnel are invited.Attending meetings, recording of further actions and updatingarrangements as required.Preparation of briefing documentation and briefing packs,including formatting and providing summary information for thepurpose of carrying out the activity of the locality based PrimaryCare Training Hub.Communicating with stakeholders, trainers, trainees and clinicalstaff within education and placement providers regarding thecompletion of any returnsInputting of accurate information on to relevant databases.To ensure work is carried out in accordance with all relevantpolicies, procedures, systems and guidelines.To provide administrative support for project and developmentwork as required.Provide administrative and business area specific support todiscrete projects as and when required.Collate, analyse and report findings of research and developmentactivities in support of discrete projects.Deliver administrative support to the Workforce Transformationplace based team, including ad hoc project work.Support complex financial management and trackingTo run data processing and reporting systems using automatedand manual processes.To produce regular reports, for senior management, and forexternal stakeholders.To learn about the data systems/Programme ManagementSystems used by the team and to develop technical competencesto be able to use manipulate this data and interpret data to beable to answer ad-hoc queries, with the support of others withinthe team.To develop reporting skills to be able to present the information inan agreed format under guidance.To validate, process and produce regular reports.To be able to use Microsoft Excel to an intermediate level whilstdeveloping an in-depth knowledge of the corporate data itemsand structures, process queries and reports to fulfil ad-hocrequests coming from both internal and external sources.To ensure that all reports meet the internal standards set by thedepartment in terms of presentation, naming conventions andinterpretation.To work with other members of the team to ensure regularmaintenance of existing procedures and processes. To identifywhere user documentation is out of line with changed practice, draft amendments
Person Specification
Experience and Knowledge
Essential
- Comprehensive knowledge of Microsoft Office Applications including Word, PowerPoint and Excel
- Experience of working as an administrator including minute taking for complex large scale meetings
- Experience of working to tight deadlines in a fast-paced office environment
- Experience of interpreting and analysing information and presenting it in a simplified manner
Desirable
- Experience of analysing key performance information.
- Experience of working in a Primary Care setting would be desirable
- Experience in communications and stakeholder management
- Strong working knowledge of maintaining confidentiality and implementing data protection legislation requirements including information governance
Qualifications
Essential
- Intermediate level of theoretical knowledge to A Level or recognised equivalent in a relevant area or significant earned and acquired knowledge of working in an administrative/team support role through specialist knowledge of processes required within this area including demonstratable experience (i.e diary management, events management, project management, communications, information management, data analysis)
Skills
Essential
- Strong communication skills
- Ability to work under pressure to meet deadlines, whilst multi-tasking
- Ability to work without supervision
- Good attention to detail
Desirable
- Experience of data analysis
- Capable of handling a wide portfolio of tasks whilst dealing with ad hoc work
- Able to process payments and invoices against agreed processes
Employer details
Employer name
NHS England
Address
Wolfson Building, Durham University, Stockton Campus
University Boulevard
Stockton on Tees
TS17 6BH
Employer's website
https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)
