Marketing & Income Generation Administrator

Job responsibilities

Principle Duties & Responsibilities:

1. To assist with processing donations from a variety of sources, writing acknowledgement letters to thank donors, and other general correspondence.

2. To assist with written campaigns to donors, both via email and letter, by producing correspondence, preparing data from our Donor CRM system and all whilst following GDPR guidance.

3. To assist in producing written and visual documentation using a variety of programs including MS Office, CRM systems and other in-house developed programs.

4. To assist with other general office duties including answering the telephone, face-to-face contact with patients, clients, and visitors.

5. To provide administrative support for meetings, including preparing paperwork, taking/distribution of minutes and ensuring deadlines and actions are met.

6. To assist with providing administrative and creative support to hospice events some examples include Dying Matter week, Summer Fayre and Eternal Lights.

7. To attend, when necessary, fundraising and awareness events as a representative of the hospice. This may involve occasional evening or weekend work.

8. To work with other team members to provide co-ordinated support and direction to hospice volunteers.

9. Where appropriate be diplomatic, discrete, and sensitive and maintain confidentiality appropriately.

10. Ensure all data and monitoring information is recorded using Mary Ann Evans systems, with emphasis on good record-keeping.

11. Work in strict accordance with Mary Ann Evans values, policies and procedures.

12. Take responsibility for reporting all safeguarding concerns in accordance with Mary Anns Safeguarding Policy.

13. To undertake any other duty, which is appropriate to the job, when requested by the line manager.

Key Working Relationships:

Marketing and Income Generation Team Lead

Marketing and Income Generation Team

Employees of Mary Ann Evans Hospice

Volunteers of Mary Ann Evans Hospice

Standard Requirements of all Mary Ann Staff:

To observe and maintain security procedures and to be aware of responsibilities towards Health & Safety, Hospice Policies and Procedures, and COSHH.

Mary Ann operates a strictly no-smoking policy whilst on duty and on the premises.

Exercise responsible stewardship of hospice resources.

Attendance at meetings, events and activities may require the post holder to work beyond the normal hours/days of work on occasions flexibility is essential.

To have an understanding and demonstrate regard for Mary Anns values, vision, mission, and strategic aims.

Travel in the Warwickshire area, and on occasions within the UK, to fulfil role and attend/participate in training and personal development opportunities, using own vehicle or public transport, for which expenses will be met in line with policies.

To maintain an effective and collaborative working relationship with other members of staff and volunteers.

To participate in annual performance appraisal, where the job description will be reviewed, and objectives agreed.

Take responsibility for ensuring the timely completion and/or attendance for all statutory and mandatory training requirements relevant to role as outlined by Mary Anns Policy.

To participate in surveys and audits as required by the service in relation to your role.

Conform to conventional standards of professional uniform and business dress when representing Mary Ann.

To accept temporary redeployment within any part of Mary Ann should the need arise ensuring hospice goals and objectives are met.

This job description is intended to be the main guide to the principal duties and responsibilities of the post. It should not be seen as an exhaustive, inflexible, or prescriptive document. The employee shares with the employer the responsibility to suggest amendments as necessary to meet the changing needs of the hospice.

Person Specification

Qualifications

Essential

• English & Maths qualification
• Good standard of education.

Desirable

• Qualification in Marketing, Communications or Event Planning.

Aptitudes and Attributes

Essential

• Self-motivated with high expectations, passion and a positive attitude
• An excellent telephone manner
• Resourceful and creative
• A high level of accuracy and attention to detail
• Ability to prioritise tasks and manage time effectively

Other Job Requirements

Essential

• Able to work flexibly with an occasional need to work additional hours.
• Ability to work in non-smoking environment
• Ability to occasionally travel within the local area, either by own car or public transport. Expenses will be paid where necessary travel costs are incurred.

Skills & Knowledge

Essential

• Excellent verbal and written communication skills, both verbally and in writing.
• Excellent Microsoft Office skills, including Word and Excel.
• Excellent attention to detail.
• Conscientious, methodical and well organised.
• Must be able to demonstrate an understanding of the need for confidentiality in all aspects of the work environment

Desirable

• Creating posters, flyers, and other visual documents. Experience of using Canva would be an advantage.

Experience

Essential

• Experience of delivering excellent administration support
• Previous telephone experience as this role will involve speaking to a variety of personnel.
• Cash ...