Maternity Service Manager
Job Description
Job summary
An exciting opportunity has arisen to join Maternity as Service Manager on a fixed term 12 month contract.
You will be responsible for managing a large team of administrative staff; implementing change and improvements to the department. Attending and leading on various projects and supporting the higher management team.
You will work with a wider range of professionals including clinician and non-clinical team members.
You must have excellent interpersonal skills, be organised, efficient, resilient & able to manage multiple priorities at the same time.
Please note this post can be worked as a secondment, and there is the possibility for extensions to the contract length.
Main duties of the job
In close liaison with the Patient Access Team Leader & Ward Clerk Coordinator, lead the development and integration of administrative procedures, processes and systems across Maternity services.
Ensure that the administrative systems support national and local organisational targets and policies.
Maintain e-Roster for all admin staff across Maternity. Work with Patient Access Team Leader & Ward Clerk Coordinator to ensure staff rotas are up to date and gaps are filled.
Work within the available resources and/or identify additional resource implications and assist the Directorate Manager to develop appropriate service development plans as necessary.
Ensure all administrative staff and other stakeholders receive accurate and up to date information about projects and their development.
Ensure that A&C staff in Maternity adhere to the Quality Assurance policies and procedures undertaking audits whenever necessary.
Represent A&C staff at Data Quality Group.
Undertake any further projects as requested by the Directorate Manager.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job responsibilities
Be an active member of the Directorate Management Team, attending meetings and participate in the departments decision making process.
- Manage outpatient activity
- Provide line management and support to the Patient Access Team Leader & Ward Clerk Coordinator ensuring procedures and office practices are effectively applied by all A&C staff across the areas.
- Through regular one to one and group meetings with the Patient Access Team Leader & Ward Clerk Coordinator facilitate and promote a one team approach to staff management and issues.
- Plan administrative workforce requirements in liaison with the Directorate Manager to ensure appropriate and equitable levels of administrative support in all areas while fostering a team approach to issues.
- Manage the recruitment and induction process for administrative staff, raising Trac requests, establishment change forms, preparing job descriptions, personal specifications, writing advertisements, short listing and chairing the interview panel. Ensure that Trust policy is always followed during the recruitment process.
- Ensure the Trusts Performance and Management policy is adhered to at all times when any A&C staff are being performance managed.
- Arrange temporary staff as required with NHS Professionals ensuring Trust procedures and guidelines are followed at all times.
- Be familiar with the Trust Human Resources policies and conditions of service, including sickness absence, staff training and Performance and Conduct. Ensure that processes are followed and workforce information is appropriately disseminated.
- Ensure that all administrative staff have an annual appraisal and a personal development plan in accordance with Trust guidelines. Take personal responsibility for the appraisal and continuing personal development of the Team Leader..
- Act as mediator and counsellor for all A&C staff to help resolve issues and problems
- Responsibility for managing the administrative budget for Maternity Services, ensuring financial balance and the effective use of resources, ensuring the Trusts policies and guidelines are adhered to at all times.
Person Specification
Qualifications
Essential
- A Levels or equivalent
- Microsoft Office experience - Excel, Word, Outlook, PowerPoint, Sharepoint
Desirable
- Management qualification or equivalent relevant experience
Experience
Essential
- Excellent communication skills both written and verbal
- Previous experience of managing a team
Desirable
- Previous NHS experience
- Management of devolved budgets
Skills
Essential
- Ability to prioritise and plan. Ability to work independently, but also as a member of a team
- Flexible approach
- Line management experience
- Experience of performance managing staff and HR processes
Desirable
- Project management experience
Personal Qualities
Essential
- Excellent interpersonal skills
- Ability to communicate effectively with individuals at all levels
- Able to demonstrate initiative
- Ability to cope effectively under pressure
- Accurate attention to detail
- Ability to work to tight deadlines and prioritise own workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Womens Centre, JR
Headley Way
Oxford
OX3 9DU
