Medical Administrator

Job responsibilities

Job Summary

To be responsible for the read coding of relevant information into the patients electronic health care records on the EMIS clinical system, adhering to the practice coding policy. In addition, the post-holder will assist with the distribution of information, messages and enquiries for the clinical team, liaise with multidisciplinary team members and external agencies such as secondary care and community service providers, providing administrative support as required, in line with the needs of the practice.

Primary Responsibilities

The following are the core responsibilities of the Medical Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Accurately read coding data on EMIS Web clinical system into the patient record, updating & maintain records
• Identifying & processing relevant clinical information documented via Workflow in patient correspondence, coding appropriately, prioritising and completing any detailed actions
• Accurately file, store, request & record the movements of patient records as required
• Photocopy documentation as required
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Input data accurately onto the patients healthcare records as necessary
• Answer incoming provider & patientsphone calls, transferring calls or dealing with the callers request appropriately
• Liaise with patients regarding queries or follow up appointments
• Support all clinical staff with general administrative tasks as requested
• Summarising patient paper notes accurately onto the clinical system
• Identify the complex or higher risk area that require input or knowledge from the clinical team, including Safeguarding & Mental Health issues
• Maintain a clean, tidy, effective working area at all times
• Secretarial duties using Lexacom & resolving Provider & patients referral queries
• Processing Company, Provider & Patients Private Work requests, correctly invoicing
• Identify & report significant events
• Action & record Anima queries
• Action, handle, process & record Provider & patient emails
• Run, process & complete Surgery Reporting

Secondary Responsibilities

In addition to the primary responsibilities, the Medical Administrator may be requested to:

• Review and update the practice coding policy as required (in collaboration with the Administration Manager)
• Partake in audit as directed by the audit lead
• Partake in staff meetings & take minutes when required
• Undertake agreed safety checks, investigate incidents, and identify new or changes in those safety checks
• Work closely with the practice administrators and clinical team to ensure a safe and high quality service is provided to the practice

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health clearance

Desirable

• EMIS user skills
• Experience of working in a health care setting
• Understanding of clinical coding

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

New Pond Row Surgery

Address

35 South Street

Lancing

West Sussex

BN15 8AN

Employer's website

https://www.newpondrow.co.uk/ (Opens in a new tab)