Medical PA - Pain Service
Job Description
Job summary
We are seeking an enthusiastic and motivated individual to work as a PA to the Pain Service This exciting role encompasses a wide range of PA and general secretarial duties including typing general correspondence, diary management, minute-taking and assisting the team in ensuring the smooth day to day running of the service. In return you will be working at a leading Cancer Centre which prides itself on clinical excellence. Working in a friendly, but busy and demanding multi-disciplinary setting, you will need to be highly organised and able to work collaboratively with people at different levels.
Please note: Interviews will be held on 10th April via MS Teams
Main duties of the job
The role of the Medical PA is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. The role of the Medical PA has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant's clinical practice and administrative team, and whether he / she also has an Administrative PA and / or Medical Secretary(S).
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification :-
- To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
- To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
- To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
- To open and action his / her own electronic and paper mail and that of the consultant team, at least once a day.
- To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
- To keep a record of the movement of medical records passing through the secretarial office, and to maintain the notes (e.g. filing of correspondence and results) to enable continuity of care.
- To deal with private patients and overseas visitors in accordance with the working methods of the relevant consultant(s) and in line with Trust systems and policies.
- To assist with arrangements for patient admissions, liaising as necessary with the medical team, diagnostic departments, admissions office, transport desk etc.
Person Specification
Education
Essential
- General education, educated to GCSE level or equivalent
- Competent with Microsoft Excel, Word and Outlook
Desirable
- Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent
- European Computer Driving License (ECDL) or equivalent
- Oncology medical terminology qualification
Experience
Essential
- Substantial previous medical secretarial experience
- Previous experience of training other secretarial staff
- Experience of diary management
Desirable
- Previous experience of managing / supervising staff
Skills
Essential
- Audio typing skills (60 wpm min)
- Understanding of medical terminology (especially oncology)
- Ability to communicate effectively
- Willingness and demonstrable ability to work as part of a team
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
- Demonstrable awareness of the needs of the multidisciplinary team.
Other Requirements
Essential
- Self-motivated to produce good quality work
- Demonstrable evidence of personal and professional development
- Able to work at Chelsea and Sutton sites of the Trust and to be flexible to meet the needs of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Royal Marsden NHS Foundation Trust
Address
The Royal Marsden Chelsea
Chelsea
SW3 6JJ
Employer's website
https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)
