Medical Receptionist
- NHS
- Part Time
- Altrincham
- 12.21 an hour
Job Description
Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
The following job description contains the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
About us
Shay Lane Medical Centre is situated in the leafy suburb of Hale Barns, Altrincham. Drs Cranston, Haslam & Connell's team consists of the three GP Partners, two Salaried GPs, two Practice Nurses, a Healthcare Assistant, three Phlebotomists, two Clinical Pharmacists, two First Contact Physiotherapists, a Mental Health Nurse, a Social Prescribing team, and a team of administrators, receptionists and secretaries who support the clinical team. Our mission is to provide a proactive and high standard of healthcare to our registered patients to improve their physical health and mental wellbeing. We aim to achieve this by seeking continuous improvement, providing safe clinical practice and accomplishing a stable and happy working environment for our staff.
Job responsibilities
We are seeking a new Medical Receptionist to join our growing team.
The following are the core responsibilities of the Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system. Reschedule clinics when instructed by the reception manager and/or practice manager. Process personal, telephone and e-requests for appointments. Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately. Signpost patients to the correct service. Initiating contact with and responding to requests from patients, team members and external agencies. Code clinical data in EMIS Web & Docman 10. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patient's healthcare records as necessary. Direct requests for information, i.e. SARs, insurance/solicitors letters and DVLA forms to the administration team. Manage all queries as necessary in an efficient manner. Monitor and action the reception and prescription email inboxes. Process incoming repeat prescription requests and abide by the practice's repeat prescription policy. Process incoming new and repeat prescription requests and abide by the practice's repeat prescription policy. Liaise with the practice pharmacist and doctors with prescription queries. Carry out clinical system searches as requested. Carry out phlebotomy and chronic disease annual review patient recalls. To be named administrative lead for at least one chronic disease register and be responsible for recalling and booking patient testing and annual reviews. Monitor submitted urine samples and follow the practice's urine sample protocol. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested. Monitor and maintain stationary stocks and report to the practice manager to order supplies. Partake in audit as directed by the practice manager. Support administration staff, providing cover during staff absences. Scanning of patient related documentation and attaching scanned documents to patients' healthcare records. Complete opening and closing procedures in accordance with the duty rota. Provide administrative support to seasonal vaccination clinics.
Person Specification
Skills, Personal Qualities & Other Requirements
Essential
- Excellent communication skills (written and verbal). Strong IT skills. Clear, polite telephone manner. Competent in the use of Microsoft Office and Outlook. Effective time management (planning and organising). Ability to work as a team member and autonomously. Good interpersonal skills. Problem solving and analytical skills. Ability to follow policy and procedure. Polite and confident. Flexible and cooperative. Motivated. Forward thinker. High levels of integrity and loyalty. Sensitive and empathetic in distressing situations. Ability to work under pressure. Flexibility to work outside of core office hours. Disclosure Barring Service (DBS) check.
Desirable
- EMIS Web user skills.
Qualifications
Essential
- Educated to GCSE level or equivalent.
Desirable
- GCSE Mathematics & English (Grade C or above). AMSPAR receptionist or administration qualification. NVQ Level 2 in Health and Social Care.
Experience
Essential
- Experience of working with the general public.
Desirable
- Experience of administrative duties. Experience of working in a health care setting.
Employer details
Employer name
Shay Lane Medical Centre
Address
13 Shay Lane
Hale Barns
Altrincham
Cheshire
WA15 8NZ
