Medical Receptionist
Job Description
Job summary
Due to the ongoing development within the local area and the increase to the patient population we are looking to recruit a new team member for our friendly reception team.
Hours are 25 per week, and shift pattern is Monday 12pm-8pm, Wednesday 7am-5pm, Friday 7am-5pm.
Please be aware that our team work across both sites in Yapton and Middleton.
Previous experience of working in a GP surgery would be beneficial as would previous customer service experience.
Benefits include:
Company pension scheme, 5 weeks annual leave, Free onsite parking
Job Types: Part-time, Permanent
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
Avisford Medical Group, is a busy surgery situated in dual sites at Yapton and Middleton-on-Sea. We are a team of 48 experienced clinical and non clinical members all striving to give our 12,500 population the best possible care.
Job responsibilities
The following are the core responsibilities of the Receptionist.
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments and enquiries
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on Systmone
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Action incoming emails and correspondence as necessary
- Scan patient related documentation and attach scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Person Specification
Qualifications
Essential
- GCSE or Equivalent Grade A-C in English and Maths
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a GP Practice or health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Avisford Medical Group
Address
North End Road
Yapton
Arundel
West Sussex
BN18 0DU
