Medical Receptionist
- NHS
- Part Time
- Boldon Colliery
- 12.21 an hour
Job Description
Job summary
Colliery Court Medical Group are recruiting a Medical Receptionist to join our very busy reception team to provide a friendly, efficient, effective and helpful service to the practice population.
Are you an experienced Medical Receptionist looking for a new challenge?
Have you previously worked for an NHS organisation?
Are you completely new to General Practice but have transferable skills and would like the chance to train in this very hectic but rewarding role?
Yes? - we would love to hear from you.
We are looking for:
1x post of 30 hours per week over 4 days (Monday, Tuesday, Thursday, Friday) shift patterns 8.30am - 5pm, 9am - 5.30pm, 9.30am - 6pm.
OR
2 x part-time 15 hour posts to make up to the 30 hours per week.
You will also be required to participate in the extended hours rota from 18:00 until 20:00 on a Tuesday or Wednesday evening, approximately once per month.
When applying please indicate if you are interested in 30 or 15 hours.
You will be the first contact our patients, visitors, third party organisations will have with our practice, so you must be friendly, approachable, empathetic, efficient and an excellent communicator.
Main duties of the job
The successful candidate will:
- Provide a friendly and efficient front desk reception service
- Answer and make telephone calls, sending texts and emails
- Book appointments in line with the practice protocol
- Signpost patients to attached services
- Deal with patient queries in person, on the telephone, via email and online
- Process requests for repeat medication
- Open incoming mail
- Process data including changes to patients details etc.
- Scan and import hospital letters, results and other correspondence
- Provide general assistance to the practice team
- Project a positive and friendly image to patients and other visitors either in person or on the telephone
- EMIS web and GP Practice experience beneficial but not essential
About us
Colliery Court Medical Group is a well-established, supportive, forward thinking, GMS practice in Boldon Colliery. Located approximately 5 miles east of Newcastle, with easy access to the A1, A19 and Tyne Tunnel.
About us:
List size of approx. 8,300 patients
Supportive clinical team including 5 GPs, 2 Nurse Practitioners, 2 Practice Nurses, 2 GP Assistant's and a Pharmacist.
Experienced and friendly management/admin/reception team
Teaching practice with opportunities for clinicians to participate in the teaching of GPRs, Medical and Nursing students
EMIS Web system supported by Ardens, AccuRX, footfall and eConsult
High QOF achievement
Consistently high patient satisfaction
Good CQC rating
Active members of the local primary care network
Job responsibilities
To work as part of the medical reception team to provide an efficient, effective, and helpful service to the Practice population. Through use of initiative, a flexible approach and working consistently to high standards, you will provide valuable and valued help and support to members of the Primary Health Care Team.
RESPONSIBLE TO: Reception Supervisor for day-to-day supervision.
Practice Operations Manager ultimately.
Business Manager in her absence.
MAIN DUTIES
- To provide a friendly and efficient front desk reception service to the practice population
- To take requests for, and make, computerised appointments and home visits in line with the practice protocol
- To take requests for, and issue repeat medication. To deal with requests for other medication in accordance with the Practice Prescribing policy
- To open incoming mail and pass on for scanning in a timely manner
- To accurately scan and import hospital letters, results, medical records and other correspondence into patients electronic record in accordance with the Practice Scanning protocol
- To accurately file correspondence and medical records when necessary
- To enter data and patient information onto computer, including patient registrations, changes to patient details, telephone contacts, fees taken over the counter etc
- To extract data from the Practices clinical system
- To take regular backups of data
- To action requests from patients via eConsult
- To liaise with the Clinical system provider and other outside agencies eg Hospitals, Nursing Homes etc when appropriate
- To maintain a clean and tidy front reception desk and waiting area
- To receive visitors to the practice and ensure they sign in and out at the reception desk
- Sign post patients appropriately to attached services
- To ensure samples handed over the desk are directed to the appropriate person
- To maintain adequate levels of stock including prescriptions, bottles, etc
- Respond to emails including downloading and importing attached documentation
- Generating test requests and accessing results via the laboratory software system
- To lock up the practice at 18:00 where necessary. Or 20:00 on extended hours.
- Any other reasonable duties as directed by the Practice Manager's, within the scope of the post
In addition to the above the post holder will show respect and courtesy to patients and colleagues, and maintain confidentiality of patient and other practice information at all times.
The post holder will be expected to take up necessary training as required, and to maintain and adhere to Practice Health and Safety policies. Occasional overtime may be required.
Person Specification
119844259
Essential
- 119844258
Desirable
- 119844257
119844262
Essential
- 119844261
Desirable
- 119844260
119844265
Essential
- 119844264
Desirable
- 119844263
Employer details
Employer name
Colliery Court Medical Group
Address
Gibson Court
Boldon Colliery
Tyne And Wear
NE35 9AN
