Medical receptionist
Job Description
Job summary
Part Time Position 20 hours per week
Monday to Friday 2.30PM 6.30PM
We are currently looking for a reliable and flexible part-time receptionist/ Admin to join our friendly team to cover Bilton Medical Centre.
Previous experience of working within a GP or NHS setting would be an advantage although full training and support will be provided. The successful applicant will need to evidence excellent communication skills and have an enthusiastic approach to the delivery of patient care.
If you feel that you would suit this post please forward youre CV along with a covering letter to: ravinder.khan7@bradford.nhs.uk
Main duties of the job
Receptionist Duties
Polite and professional Front of House meeting and greeting
Polite and professional Front of House meeting and greeting
Run surgeries, deal with patient enquiries ( in person and on telephone)
Significant telephone admin; request for appointments, home visits, etc
Book appointments to extended access service
Manage requests for online services
Take clear and concise messages with all relevant details records and designated spot
Maintain patient safety and patient confidentiality
Process repeat prescriptions using practice protocol
Liaise with local chemists as appropriate
Book ambulances (and record as per protocol)
New patient and temporary patient administration
Telephone liaison with secondary care providers and laboratories chasing up appointments and results
Ambulance bookings
General enquiries
Manage computer generated tasks on daily basis
Promote patient surveys and newsletters
Clinical Recall and Administration letters
SMS messages to patients (reminders etc)
Signpost patients to services ( eg Carers Resource, social prescriber , pharmacist)
Validate instructions from hospital letters and raise with GP where appropriate
Attend relevant training to meet the requirements of the role and improve skills
Log IT faults and problems to helpdesk ( Tel 03452682600)
Use NHS intranet email facility for info, instructions, amendments etc
Report all Information governance incidents
About us
Background
A friendly team with excellent working conditions and caring ethos. We serve patients living in BD1, BD7, BD8 and BD9 (please check our website Homepage - Bilton Medical Centre)
Organisational Benefits
NHS Pension scheme eligibility
DBS and Occupational health check will be carried out on successful applicant.
Job responsibilities
Receptionist Duties
Polite and professional Front of House meeting and greeting
Run surgeries, deal with patient enquiries ( in person and on telephone)
Significant telephone admin; request for appointments, home visits, etc
Book appointments to extended access service
Manage requests for online services
Take clear and concise messages with all relevant details records and designated spot
Maintain patient safety and patient confidentiality
Process repeat prescriptions using practice protocol
Liaise with local chemists as appropriate
Book ambulances (and record as per protocol)
New patient and temporary patient administration
Telephone liaison with secondary care providers and laboratories chasing up appointments and results
Ambulance bookings
- General enquiries
General Admin Duties
Remember smart card and passwords for security
Manage computer generated tasks on daily basis
Tidy/ update computerised records for Data Quality.
File and retrieve manual medical records when required
Promote patient surveys and newsletters
Clinical Recall and Administration letters
SMS messages to patients (reminders etc)
Signpost patients to services ( eg Carers Resource, social prescriber , pharmacist)
Contribute to practice performance targets
Validate instructions from hospital letters and raise with GP where appropriate
Attend relevant training to meet the requirements of the role and improve skills
Log IT faults and problems to helpdesk ( Tel 03452682600)
Use NHS intranet email facility for info, instructions, amendments etc
Report all Information governance incidents
Maintain data security at all times (clear desk procedures, lock out computers etc)
Daily post duties ( open mail, stamp etc) and mail all post at end of shift
Photocopying
Update patient registration details on computer(tel numbers, addresses etc)
Prepare appropriate documentation for clinics, e.g. send appointments, complete forms, prepare consent forms etc
Open and close premises (lock doors, set alarms, close and lock windows)
Occasional home working when business needs dictate.
Other Duties
Attend mandatory training
Attend any work-related training as required
Agree a Personal development plan at annual appraisal
Attend General staff meetings
Make refreshments and maintain tidy kitchen area
Maintain tidy workspace
Report all incidents or near miss incidents to line manager (admin or clinical)
Any other duties deemed appropriate by line manager
Person Specification
Experience
Essential
- Discretion and Confidentiality are essential qualities for this post.
Desirable
- The NHS environment is demanding and constantly changing and individuals who can embrace and manage multiple changes would be suited to this position.
- Knowledge of READ codes or System One computer system is desired but not essential.
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- NVQ level 3
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bilton Medical Centre
Address
120 City Road
Bradford
BD8 8JT
