Medical Receptionist

Job summary

Our Receptionists have the privilege of being the first point of contact for patients and other associated services and clinicians contacting the practice. Excellent written and spoken communication skills are key in order to be able to deal with any request in the most appropriate and timely manner. Experience in a similar role is essential, but either way you will be part of an experienced and supportive team, and ongoing training is regularly provided.

The medical receptionist must have the ability to provide cover, help and support to the patients and clinicians. An understanding, acceptance and adherence to the need for strict confidentiality, together with excellent patient care and communication skills. This post is primarily for Danescourt Surgery but the successful candidate will be required to work flexibly across both sites as needed

Main duties of the job

Our practice receptionists are responsible for undertaking a wide range of administrative and reception duties, including the provision of general support to the clinical multidisciplinary team. Duties can include, but are not limited to, greeting and signposting patients to the appropriate healthcare professional or service (care navigation), patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. You will act as the central point of contact for staff and patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Receive and make calls as required in a professional and courteous manner, ensuring names and site are provided to patients on answering the telephone. In line with practice protocols, responsible for dealing with queries made by practice patients and allocating calls to the appropriate member of the healthcare team. Answering patient queries regarding medical results. Update patients records e.g. telephone numbers and address on each contact.

About us

Operating from two sites in Cardiff, Greenmount and Danescourt Surgeries serve a patient population of approximately 12,000 people. We are supported by our sister sites in Aberdare, where we operate two further GP Surgeries. We are a dynamic, friendly, fast-paced, multidisciplinary practice with a great supportive administration and clinical team.

For more general information about the practice, please visit our website, www.Tariangroup.co.uk