Medical Receptionist
Job Description
Job summary
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
We are looking for someone to work 25-30 hours per week, mainly afternoons.
Main duties of the job
Job Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using judgement and communications skills ensure that patients with no prior appointment are guided to complete the appropriate in-line forms to seek the correct medical advice and support. Assess and escalate where appropriate.
Explain practice arrangements and formal requirements to new patients registering and those seeking temporary cover and ensure all information required is provided in a legible format
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Assist when necessary with the processing of repeat prescription requests.
Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter accurate patient consultations and information on to the computer as required.
Patient notes and correspondence:
Retrieve and re-file records as required in the filling room, ensuring strict alphabetical order is adhered to.
Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
About us
Grove Medical Centre is a GP practice located in a residential area of Egham. The practice provides GP services to 15,500 patients.
Services are provided from one location:
Grove Medical Centre - The Grove, Church Road, Egham, Surrey TW20 9QN.
There is a team of 3 GP partners, 5 salaried GPs (male and female). The practice is also a training practice for doctors.
Training practices help qualified doctors, known as registrars, complete the final stages of their GP training. The practice also provides training for nurses and paramedic practitioners.
The practice has a team of 3 nurses who provide nurse-led clinics and 3 healthcare assistants. The practice is supported by 4 clinical pharmacists and a Physician Associate who were employed by the Primary Care Network SASSE 2. GPs and nurses are supported by the practice manager, operations manager, team leaders and a team of reception, administration staff and care coordinators.
Grove Medical Centre is open 8am to 6.30pm Monday to Friday. The practice is part of a hub of GP practices which provides extended access appointments for patients during the week until 8pm and at weekends. Patients are able to access Out of Hours services through NHS 111.
Job responsibilities
Job Responsibilities:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using judgement and communications skills ensure that patients with no prior appointment are guided to complete the appropriate in-line forms to seek the correct medical advice and support. Assess and escalate where appropriate.
Explain practice arrangements and formal requirements to new patients registering and those seeking temporary cover and ensure all information required is provided in a legible format
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Assist when necessary with the processing of repeat prescription requests.
Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter accurate patient consultations and information on to the computer as required.
Patient notes and correspondence:
Retrieve and re-file records as required in the filling room, ensuring strict alphabetical order is adhered to.
Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
When receiving completed forms (new registrations, consent forms SARs etc) ensure that all blanks are filled in and correct patient details added.
Assist with the management of NHS email and Docman ensuring anything urgent is highlighted to the Duty Doctor or assigned GP.
Premises:
Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and side gate locked.
Undertake any other additional duties appropriate to the post as requested by the Partners or the Reception Manager to include but not restricted to cancel clinics, rebook appointments, review incoming post, record and send samples for investigation.
Person Specification
Experience
Essential
- Experience as a receptionist.
- Experience of working in a healthcare setting, preferably in primary care.
- Experience of working through multiple systems at the same time in a time-efficient manner.
- Good customer service skills.
Desirable
- Experience of working with healthcare professionals and or previous experience in the NHS.
- Experience of working in a customer-facing role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Grove Medical Centre
Address
The Grove
Church Road
Egham
Surrey
TW20 9QN
