Medical Receptionist
- NHS
- Full Time
- High Wycombe
- Negotiable
Job Description
Job summary
To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level
About us
Chiltern House Medical Centre offers clinical services to NHS patients who need to be sure of the very highest standards. But it's how we do what we do that makes the difference. We aim to deliver a genuinely caring and thoughtful patientcentred services. From first referral through diagnosis to effective treatment we promise true professionalism. No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition. At the practice, patients come first
Job responsibilities
The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Receive correspondence from external agencies and process accordingly
b. Scanning documents to the relevant software programme and logging them
c. Filtering documents suitably according to need and passing to the relevant clinicians to read and action
d. Initiating contact with and responding to, requests from patients, team members and external agencies
e. Photocopy documentation as required
f. Support administrative staff, providing cover during staff absences
g. Input data into the patients healthcare records as necessary
h. Manage all queries as necessary in an efficient manner
i. Maintain a clean, tidy, effective working area at all times
j. Support all clinical staff with general tasks as requested
k. Completion of administrative tasks in relation to patient results and letters
Secondary Responsibilities
In addition to the primary responsibilities, the receptionist may be requested to:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Partake in audit as directed by the audit lead
f. Action incoming faxes when necessary
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Complete opening and closing procedures in accordance with the duty rota
Person Specification
119874509
Essential
- 119874508
Desirable
- 119874507
119874512
Essential
- 119874511
Desirable
- 119874510
Employer details
Employer name
Primary Care Management Solutions Ltd
Address
Chiltern House Medical Centre
Temple End
High Wycombe
Buckinghamshire
HP135DN
