Medical Receptionist
Job Description
Job summary
Receptionist (Full-Time/Part-Time)
We are seeking a dedicated and friendly Receptionist to join our welcoming GP practice team. The ideal candidate should have prior receptionist experience and familiarity with SystmOne. As a GP receptionist, you will be responsible for assisting patients in accessing the appropriate healthcare services, providing excellent customer service, and ensuring the smooth day-to-day operation of the practice. Flexibility is key, as the role may require adapting to the daily needs of the practice, including covering annual leave and absences.
Main duties of the job
Key Responsibilities & Duties
Manage incoming and outgoing telephone calls, ensuring courteous, prompt, and clear communication.
Accurately relay messages to the appropriate team members.
Process online consultation forms using SystmOne for clinical triage.
Welcome and direct patients and visitors in a professional and friendly manner.
Assist the practice team in delivering high-quality patient services.
Work collaboratively with other reception staff to maintain efficient operations.
Schedule and manage patient appointments.
Handle patient-related administrative tasks in a timely and efficient manner.
Register new patients and update patient records (e.g., address changes).
Process repeat prescription requests.
Open and close the practice as required.
Manage patient referrals based on GP instructions.
About us
Belgrave Medical Centre is one of Englands longest-established GP practices, located in the historic Orange Square in Belgravia. We are a highly successful GMS practice, just a short walk from Victoria and close to Sloane Square Station, serving a diverse patient population of approximately 13,000.
We take pride in offering exceptional patient care with a strong emphasis on continuity. Our team is supportive, experienced, and welcoming, with many staff members having been with us for over a decade. The practice enjoys high levels of patient satisfaction, reflected in our top-rated patient survey results.
We are CQC-rated "Good", consistently perform well in QOF and national/local enhanced services, and work closely with other practices within our Primary Care Network (PCN). We use the SystmOne clinical system and have a collaborative, team-oriented approach to healthcare.
If you are looking for a friendly and professional environment where you can make a difference, we would love to hear from you!
Job responsibilities
This role focuses on recruiting a medical receptionist. The ideal candidate should be adaptable and flexible, capable of adjusting to the daily demands of the practice, including covering for annual leave and absences when needed.
Key responsibilities include welcoming, assisting, and directing patients to the appropriate healthcare professional or service in a courteous, efficient, and professional manner.
Additionally, the role involves providing general support to the practice team while maintaining a friendly and approachable demeanor for patients and visitors, whether in person or over the phone.
Collaboration with fellow reception staff is essential to ensure the smooth operation of the reception area and the efficient delivery of services to patients.
Person Specification
Experience
Essential
- Experience of working in a GP practice
- Experience of working in primary care
- Experience of using SystmOne
Desirable
- Experience of working in a GP practice
- Experience of being a receptionist
- Experience in referring patients from a clinician
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Belgrave Medical Centre
Address
13 Pimlico Road
London
SW1W 8NA
