Medical Receptionist
- NHS
- Part Time
- Newcastle upon Tyne
- Negotiable
Job Description
Job summary
Roseworth Surgery is looking to add a part time receptionist to our dedicated team.
We are looking for someone ideally with experience within healthcare administration however we are open to candidates with transferable skills who are passionate about their work and are looking for a new challenge.
Please contact the practice manager for an informal chat/visit to find more out about the role
Previous applicants need not re-apply
Main duties of the job
You will be responsible for undertaking a wide range of reception and administrative duties including but not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and paper) and assisting patients as required, be able to multi task and work collaboratively with staff and external agencies.
About us
Roseworth Surgery is located in the heart of Gosforth, with a list size of 5812. Our team consists of 4 Partners and 1 Salaried GP, supported by our secretary and a nursing team of 2 Practice nurses (1 Lead) and 2 HCA's. We have a reception team of 5 (1 lead) and a management team of 1 practice manager and an assistant practice manager. We are a well established training practice hosting GP Registrars, Foundation Doctors and medical students.
We also work along side an extended team of additional role staff including social prescribers, pharmacists, pharmacy technicians, nurse associates. midwife, and in-house drug and alcohol support and counselling services.
Job responsibilities
All staff have a duty to conform to the following: (Please see attached job description for full details of the role)
Equality Diversity and Inclusion (ED&I), Safety Health Environment and Fire (SHELF), Confidentiality, Quality and Continuous Improvement (CI), Induction, Learning and Development, Collaborative Working, Managing Information, Service Delivery, Security, and Professional Conduct.
Primary key responsibilities. The following are the core responsibilities of the receptionist. There may be, on occasion, a requirement to carry out other tasks. This will dependent upon factors such as workload and staffing levels.
Maintain and monitor the practice appointment system
Answering incoming phone calls, transferring calls or dealing with caller enquiries
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patient healthcare records as necessary
Direct requests for information i.e. SAR, insurance reports, solicitor letters and DWP documents to the appropriate administrative staff
Maintain a clean tidy effective working area at all times
Monitor and maintain the reception area and noticeboards
Secondary key responsibilities
In addition to primary responsibilities, you may be requested to:
Support the reception/admin team providing cover during staff absences
Action incoming emails and correspondence as necessary
Scan documents to patient healthcare records
Complete opening and closing procedures in accordance with the practice protocol
Support in the management of repeat prescriptions ensuring they are processed accurately and efficiently
Maintaining the practice web site.
The role of a medical receptionists is diverse which requires a person who can problem solve, have a calming manner, be prepared to go the extra mile while being able to work without supervision, however being a team player is vital to the success of a well run reception which is the heart of any GP surgery.
Person Specification
Training and Education
Essential
- Willing to undergo training/education in line with the practice needs
Desirable
- Evidence of continued learning
Personality
Essential
- Good interpersonal and communication skills
- Flexible and cooperative
- Sensitive and empathetic in distressing situations
- Friendly
Desirable
- Awareness of Confidentiality
- Awareness of GDPR
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- NVQ Level 2 in Heath and Social Care
- NVQ Level 2 in Customer Service
Experience
Essential
- Experience of working in a reception/administrative setting
- Experience of working with the public
- IT skills
Desirable
- Experience of working in a health care setting
- Experience of working in primary care
- Knowledge of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Roseworth Surgery
Address
27-29 Roseworth Ave
Gosforth
Newcastle upon Tyne
NE3 1NB
