Medical Receptionist
- NHS
- Part Time
- Newcastle upon Tyne
- 25200.00 - 26600.00 a year
Job Description
Job summary
Cruddas Park Surgery has an exciting opportunity for a caring and enthusiastic individual to join our friendly team, working across two sites, as a medical receptionist. We have a team of GPs, nurses, healthcare assistants and admin staff who all work very hard to provide excellent healthcare to over 11,000 patients. We value and recognise the key role that medical receptionists play in delivering high quality healthcare to our patients and being a frontline ambassador for the surgery. We are looking for someone with a motivated, with a can-do attitude to work, who is willing to help and assist patients as required. We offer a generous salary and are keen to promote individual professional development, some of our reception staff have progressed to lead on additional roles within the practice.
Main duties of the job
The ideal candidate will have excellent communication, listening and interpersonal skills and be able to handle difficult situations professionally and calmly. They will be expected to work closely with their colleagues and clinicians so should be a good team player and can prioritise a wide range of clerical and administration duties in a busy environment.
Good typing, IT skills and experience using EMIS Web would be beneficial. The successful applicant will be supported with full training on all aspects of this role.
About us
Cruddas Park Surgery has an exciting opportunity for a caring and enthusiastic individual to join our friendly team, working across two sites, as a medical receptionist. We have a team of GPs, nurses, healthcare assistants and admin staff who all work very hard to provide excellent healthcare to over 11,000 patients.
We value and recognise the key role that medical receptionists play in delivering high quality healthcare to our patients and being a frontline ambassador for the surgery.
Medical Receptionist Cruddas Park Surgery, 178 Westmorland Road, Newcastle Upon Tyne, NE4 7JT
Branch- Hillsview Surgery, 220A Hillsview Avenue, Newcastle Upon Tyne, NE3 3LB
www.cruddasparksurgery.co.uk
Job responsibilities
MAIN PURPOSE OF THE POST:
The main purpose of the job is to provide reception and administrative support to the GP Practice to ensure the medical and nursing staff can provide an effective, efficient and caring service to the practice population.
MAJOR DUTIES AND RESPONSIBILITIES:
Ensure efficient operation of the appointment system and monitor the flow of patients into consulting and treatment rooms.
Explain practice arrangements and formal requirements to new patients, and those seeking temporary cover. Ensure registration procedures are completed.
Respond to all queries and requests for assistance from patients and other visitors.
Enter requests for home visits including all necessary information.
Take and process requests for repeat prescriptions. Ensure that the patient is aware of when the prescription will be ready for collection.
Ensure reception and waiting areas are kept neat and tidy.
Book appointments, ensuring full name and DOB are entered, to ensure that the correct record is retrieved.
Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
Receive and make calls as required. Divert calls and take messages as appropriate.
Ensure that the system is operational at the beginning of each day.
Open up the premises at the start of day and make all necessary preparation to receive patients.
Scan hospital letters and other correspondence.
Dealing with changes of address.
Create new patient records.
Replenish any necessary stock
Use of all office equipment.
Any other duties the management feel appropriate to the role.
ADDITIONAL REQUIREMENTS OF THE POST:
An understanding, acceptance and adherence to the need for strict confidentiality.
An ability to use own judgement, resourcefulness, common sense, and local knowledge to respond to patients' enquiries and requests.
Keyboard skills necessary to undertake responsibilities involving use of the practice's clinical computer system.
Needs to work effectively as a member of the Reception team, other Practice members and the wider primary healthcare team.
High degree of flexibility in hours worked required. Work additional shifts to cover staff absence and attend staff meetings outside of normal working hours.
To assist in maintaining their own and others health and safety
To support the equality, diversity and right of patients, carers and colleagues
Person Specification
Behaviours
Essential
- Planning and organising
- Performing under pressure
- Adaptability
- Taking the initiative
- Team working
- Self-motivated
- Flexibility
Qualifications
Essential
- GCSE Mathematics
- GCSE English or equivalent
- Good standard of general education
Experience
Essential
- Experience of dealing with the public face to face or on the telephone
- Experience working with computers including internet, email, Microsoft
Desirable
- Experience of computerised medical record systems preferably EMIS Web
- Experience of working in a busy reception
- Experience of working in General Practice
Knowledge
Desirable
- A detailed understanding of a healthcare office environment
- Working knowledge of medical terminology
- An understanding of the Practice clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS North Of England Commissioning Support Unit
Address
Cruddas Park Surgery
178 Westmorland Road
Newcastle Upon Tyne
NE4 7JT
