Medical Receptionist Ravenscar Surgery

Job responsibilities

Job Description

Working under the supervision of the Practice leadership and in collaboration with the rest of the practice team, the post-holder will make him/her-self available to undertake a variety of administrative duties as part of a team to deliver great patient service.

Responsibilities

• Reporting to the Practice Leadership and supported by the ELM Head Office team, ensure that the service provided to patients meets the good standard of CQC through a cohesive and a team driven experience.
• Works as part of the team to achieve good outcomes in; CQC, QOF, enhanced services and local improvement schemes.
• Ability to recognise signs and symptoms relating to safeguarding.
• Support the Practice governance agenda.

Core Areas:

• Greet patients/visitors at reception, check patients in or deal with their enquiries.
• General administrative duties such as - dealing with incoming/outgoing post, prescriptions, scanning and accurate computer data entry, summarisation of notes, referrals, processing new patient registration forms and deduction of records.
• Provide administrative support to the senior admin and clinical team.
• Answer all telephone calls promptly, booking and managing appointments, visits and care navigation in line with practice protocols.
• To chaperone for patients if required.
• Complying with procedures for opening up and closing up of the practice.
• In the absence of the Office Supervisor liaising with IT for computer/phone related issues.
• Flexibility to support the reception team with changing shifts if required to cover staff holidays and sickness.
• You will be expected to carry out any other duties that may reasonably be requested of you, in line with your main duties, by your line manager or Practice Manager.

Development

• Undertake all required mandatory training and attend developmental sessions and training as required.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant practice .policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
• The post-holder should recognise the importance of effective communication within the team members, patients and carers also recognise peoples needs for alternative methods of communication and respond accordingly.
• Attending training events organised by ELM and other agencies, where appropriate.
• Attending team meetings and other meetings if necessary.

Generic Clauses for All Job Descriptions

• To ensure own actions contribute to the maintenance of a quality service provision.
• To participate in the organisations objective setting and appraisal process and to undertake any identified training and development related to the post.
• To undertake statutory and mandatory training as deemed appropriate by ELM Alliance and the Care Quality Commission (CQC).
• To develop and maintain effective working relationships with colleagues.
• To adhere to all ELM Alliance policies and procedures.

Confidentiality

All staff and contractors working for the ELM Alliance Ltd have both a common law duty and a statutory duty of confidentiality to protect patient (and indeed any personally identifiable) information and only use it for the purposes for which it was intended. The disclosure and use of confidential patient information needs to be both lawful and ethical, complying with the DPA 2018.

Information Governance

ALL staff must keep up-to-date with the requirements of information governance and must follow ELM Alliance Ltd policies and procedures to ensure that ELM Alliance Ltd information is dealt with legally, securely, efficiently and effectively. Staff must appropriately manage the records they create or hold during the course of their employment with ELM Alliance Ltd, complying with confidentiality policies, procedures and guidelines (e.g. Freedom of Information Act 2000, Caldicott Guidelines).

Health & Safety

All staff have a duty to ensure the health and safety of themselves and others whilst at work. Safe working practices and health and safety precautions are a legal requirement. ALL accidents must be reported to your manager and in line with the general philosophy of ELM Alliance Ltd; you must participate in accident prevention by reporting hazards and following relevant policies and procedures including Moving and Handling Guidelines.

Risk Management

You are required to contribute to the control of risk and use the incident reporting system to alert ELM Alliance Ltd of incidents or near misses that may compromise the quality of services. You are required to identify potential risk and mitigate those to minimise or remove negative impact.

Infection Control:

All staff have a duty to comply with all ELM Alliance Ltd policies and guidelines in relation to Infection Prevention and Control. You have a duty to ensure that you minimise the risk of infection and infectious diseases. This responsibility includes minimising the risk by highlighting any concerns you may have to the appropriate person as identified in the policies and guidelines and challenging inappropriate infection control ...