Medical Receptionist
Job Description
Job summary
We are looking to recruit a full time Medical Receptionist. Monday to Friday between the hours of 08.00am - 18.30pm.
A medical receptionist is the first point of contact that patients and visitors have when they go to a GP practice. They play an important part at the surgery, putting patients care as a priority. Full support is given to all staff and we have an Open Door Policy any time of the day... our Receptionist will play a vital part of a team.
We are a very friendly surgery with a good range of GP's, ANP's, Nurses, HCA's. We are a teaching practice with 2 registrar's, proficient and professional reception and admin team. We offer valuable training in all aspects of reception work.
Previous experience would be beneficial as a receptionist however full training will be given. An understanding of General Practice would be advantageous.
The post is subject to the Rehabilitation of Offenders Act (Exceptions Order)
Main duties of the job
- Have strong interpersonal and communication skills, both in person and on the telephone.
- Be friendly and confident.
- Have good organisational skills and be able to prioritise workload.
- Be able to cope in a busy environment.
- Be presentable.
- Be flexible and adaptable.
- Be able to use his or her initiative.
- Be discreet and tactful.
- Be patient and sympathetic.
- Be courteous but firm.
- Be able to work well alone and in a team.
- Respond to Emails, Tasks from GP's
- Provide Appointments to Patients and deal with any queries
- Be able to use a computer. training will be given
About us
At Strathmore Medical Practice we have 5 Partners, 2 Salary GP's, 2 Advanced Nurse Practitioners, 4 Practice Nurses, 2 HCA's and a number of admin and reception staff.
We are the largest GP Practice in Wrexham and strive to provide the best patient care as possible.
Staff at Strathmore enjoy the benefits of our sickness bonus scheme of 0.5% of their annual salary every 1/4. There is free parking and a service from Croner, provided by the GP's, this is for staff and their immediate family who can gain access to a 24 hr confidential helpline service.
We all work really well as a team and try to offer the best care to all of our patients.
Job responsibilities
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Comforts patients by anticipating patients anxieties, answering patients questions, and maintaining the reception area.
- Helps patients in distress by responding to emergencies.
- Protects patients rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- flexible approach to provide cover for absent colleagues
- adhere to health and safety procedures as set out by the practice
- using a courteous and efficient manner at all times.
- input of patients data onto the system. i.e change of address
- good communication and teamwork and work to be shared out in a fair manner
- such other duties as specified by the partners, Practice Manager, Reception Manager and Deputy Practice Manager
Person Specification
Experience
Essential
- Good communicator
- ability to deal with stressful situations
- flexibility
- Good time management
- Team player
Desirable
- No experience needed as full training will be provided
Qualifications
Essential
- Good standard of education to GCSE level or equivalent.
Desirable
- Medical terminology desired but full training will be given.
- Knowledge of GDPR desired.
Employer details
Employer name
Strathmore Medical Practice
Address
Chester Road
Wrexham
Clwyd
LL11 2SA
Employer's website
https://www.strathmoremedicalpractice.wales.nhs.uk/ (Opens in a new tab)
