Medical Receptionist
Job Description
Job summary
We are looking for an experienced medical receptionist to join our team at Hollyoaks Medical Centre.
We require a receptionist with a good understanding of EMIS WEB and proven experience of working in a fast paced environment. The ideal candidate will be highly motivated and able to work under pressure to meet deadlines.
Main duties of the job
We require a receptionist with a good understanding of EMIS WEB. The ideal candidate will be highly motivated and able to work under pressure to meet deadlines. You will need to be a confident, loyal, hard-working, team player with excellent communication skills and a can-do approach to your work.
About us
Hollyoaks Medical Centre is a friendly practice of 4,500 patients. The practice team works to high standards at all times in a fast friendly paced atmosphere.
Job responsibilities
Reception/ Administration duties:
Providing the first point of contact to patients and other visitors to enable access to appropriate services in a professional and courteous manner.
To have a thorough knowledge and work in accordance ofpractice policies and procedures.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Liaise with local hospitals and other agencies as appropriate.
Receive telephone calls and enter them onto triage list as appropriate, ensuring accurate information is recorded to enable the clinical team to deal with patient queries effectively.
Give results of investigations/tests, i.e. blood, urine, etc. to patients
Registration of new patients and updating patients' records as required.
Deal with all general inquiries, explain procedures, and make new and follow-up appointments.
To Provide support for clinicians to enable the effective day-to-day running of the practice.
To undertake any other tasks allocated by doctors /managers.
Repeat Prescriptions:
To have a thorough knowledge of the repeat prescription procedures
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
To deal with queries relating to repeat prescriptions
Person Specification
Qualifications
Essential
- EMIS Web clinical system
- Previous experience as a GP Receptionist.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hollyoaks Medical Centre
Address
229 Station Road
Birmingham
B47 6ET
Employer's website
https://www.hollyoaksmedicalcentre.co.uk (Opens in a new tab)
