Medical receptionist/administrator
Job Description
Job summary
We are looking for a medical receptionist/administrator to join our friendly team.
The role is a varied and exciting position, ranging from reception to administrative responsibilities of a busy GP practice. You will need to have good customer service and communication skills. We like a positive can-do attitude. If you have IT skills and ideally knowledge of MS Office, along with previous experience of assisting the public, then we would like to receive an application from you. Previous experience of working within a NHS setting is desirable.
We are looking for a part time candidate for 24-32 hours. The hours will range from 8.30am-6.30pm. Full time hours may be considered.
For example, Wednesday 8.30- 5.00pm, Thursday 8.00- 5.00pm and Friday 8.30-6.30pm. With a one hour unpaid lunch break.
Main duties of the job
Your main duties will include but are not limited to:
- Receive and make telephone calls
- Attend to patients at the front desk
- Assist with queries from patients and other medical professionals
- Using a computer clinical system to process prescriptions, registrations, booking and amending appointments and other administrative tasks.
- Opportunity to progress learning on more specialised areas such as e referrals, summarising, medical reports, childhood immunisations and cervical screening administration
About us
York Street Medical Practice is a vibrant Cambridge city centre GP Surgery caring for 10,700 patients. We strive to be a learning organisation, promote a good work life balance and have a lovely working environment. We are looking for a friendly and reliable individual to join our multi-skilled administration team.
Job responsibilities
Job responsibilities
- Dealing with patients, visitors and other health professionals either in person or on the telephone.
- Assisting patients with enquires regarding results of tests, prescriptions and appointment bookings.
- Scanning and processing documents into patients records
- Issuing repeat prescriptions and dealing with enquiries relating to prescriptions
- Entering new patient registrations and updating patient information onto the clinical system
- Processing patients records when they register and leave the Practice.
- Processing of internal messages and tasks.
- Processing referrals, smear invites and summarising patients records.
- Work closely with the GPs, Practice Management and other members of the Practice Team to contribute to planning, developing and implementing changes within the practice.
- Administrative tasks as appropriate and directed by the Senior Patient Care Co-ordinator or Assistant Practice Manager.
- Maintaining patient confidentiality at all times.
Personal and people development
- Keeping up to date with mandatory training
- Team working
- Develop, apply and share with the team, your own areas of knowledge and expertise
- Continually seek ways of improving procedures and workflows to improve effectiveness of our team
Health, safety and security
- Adhere the Practice procedures for Health & Safety and infection control. Duties include unlocking and securing the Practice at appropriate times, when allocated to do so.
Equality and diversity
- Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with Practice procedures
- Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Train and act as a chaperone if requested to do so.
Any other duties
- Any duties commensurate with the role.
- Attend regular Staff meetings.
Person Specification
Qualifications
Essential
- GCSE in English and Maths
- Able to demonstrate numeracy, written and spoken English
Experience
Essential
- Previous working with serving the public
- Demonstrate previous working on computer
- Display previous administration work
Desirable
- Work within a health setting
- Previous work with confidential information
Qualities/Attributes
Essential
- Evidence of working as a team member
- Show ability to follow policy & procedures
Knowledge and Skills
Essential
- Demonstrate IT literacy
- Communication skills:
- a.Interpersonal
- b.Telephony
- c.Spoken word
- d.Listening
- Display Customer Service skills
- Demonstrate clerical skills
Desirable
- Previous work with Microsoft office suite
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
York Street Medical Practice
Address
146-148 York Street
Cambridge
CB1 2PY
Employer's website
https://www.yorkstreetmedicalpractice.nhs.uk/ (Opens in a new tab)
