Medical Receptionist/Care Coordinator
- NHS
- Part Time
- Bovey Tracey
- 12.21 an hour
Job Description
Job summary
Job Purpose:
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Main duties of the job
Key duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice receptionist and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Administration Assistant or Reception Team Leader dependent on current and evolving practice workload and staffing levels:
- To provide friendly and efficient reception services to patients and visitors to the practice, both at reception and on the telephone.
- To effectively handle messages as part of the healthcare team.
- To use the practice computer system to register patients (including temporary patients), to make appointments, to prepare repeat prescriptions, and to up-date patient data, in accordance with practice procedures.
- To action pathology results received over the electronic link in accordance with practice procedures.
- To maintain accurate filing systems for patient medical records, clinical and non-clinical correspondence.
- To action tasks as requested by the GP in accordance with practice procedure.
- To read code correspondence into patients computerised records.
- To scan incoming mail into patients records in accordance with the practice procedure.
- To report complaints, comments and significant incidents from patients, visitors and staff; to the Primary Care Manager in compliance with practice policy.
About us
Organisation: Bovey Tracey & Chudleigh Practice
Reports to: Senior Administration Assistant
Responsible to: Practice Manager
No direct budgetary responsibility, although an awareness of cost implications and the effective use of resources is required.
Job responsibilities
Job description
THE BOVEY TRACEY AND CHUDLEIGH PRACTICE
JOB DESCRIPTION
Job details:
Job title: Receptionist/Administrator
Base:Riverside Surgery, Bovey Tracey and Tower House Surgery, Chudleigh. Will need to travel and work between the two sites.
Start Pay negotiable depending on experience £11.44
Job purpose:
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job Types: Part-time
Salary: From £11.44 per hour
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay
Schedule:
- Monday to Friday (3 days to suit Practice requirements)
Work Location: In person
Person Specification
Qualifications
Essential
- Good level of education
Experience
Essential
- Computer/IT Skills
- Good communication skills - written and verbal
- Ability to be able to prioritise tasks and work under pressure
- Confidential and positive manner
- Willing to learn new skills and rise to new challenges
- Able to work between 8.30am - 6pm
Desirable
- Experience of working in the NHS
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bovey Tracey & Chudleigh Practice
Address
Riverside Surgery
Le Molay-littry Way
Bovey Tracey
Newton Abbot
Devon
TQ13 9QP
