Medical Records Clerk
Job Description
Job summary
We require a dedicated and enthusiastic workforce committed to leading the way in innovative healthcare. We are assembling a highly motivated team of the very best professionals. If you have got the right expertise, passion and personality with ambition to work differently to transform elective care we welcome your application.
We are exited to be recruiting Medical Records Clerk to join our team.
Main duties of the job
The Medical Records Clerks carry out a wide variety of duties including
- retrieval of case notes from around the hospital sites and from the medical records libraries,
- filing of case notes into multiple library locations,
- scanning and uploading on to computerised systems as well as computerised tracking of notes;
- the successful applicant will need basic IT skills and good communication skills.
- The ability to work on your own initiative and to tight deadlines in a pressurised environment is essential and you must be able to lift and handle medium loads.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job responsibilities
- Receipt of requests and queries by telephone, email, fax and face to face.Often the requests and queries can be non-routine, requiring the post holderto use their own judgement.
- Checking patients details and the case note location on the electronictracking system and recording this information with the case note request.
- Required to plan, organise and prioritise own daily workload, by using their organisational awareness and understanding of how case notes are used andtravel around the hospital.
- Handling telephone and written queries from Social Services, the public(patients and relatives), ward clerks, clinic coordinators etc.
- Occasionally having to deal with irate or distressed people, requiring the use of empathy, tact and diplomacy.
- Completing various forms, including patients insurance forms, returning bypost or handing back to patient in person, following standard office guidelines.
- Retrieval of case notes from non Medical Record areas within the Hospital,which requires the development of good working relationships and the use ofnegotiation skills.
Please see Job description for further information.
Person Specification
Commitment to trust values
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training and qualifications
Essential
- Educated to NVQ Level 2, or equivalent level of knowledge
- Basic PC skills
Experience
Essential
- Minimum of 1 year office/clerical/warehouse experience
- Awareness of security and Data Protection Act
Communication skills
Essential
- Ability to deal effectively and empathetically with customers enquiries and complaints
- Ability to communicate both formally and informally, both orally and in writing when dealing with service users
- Good communication skills/telephone skills
Analytical and judgement
Essential
- Good problem solving skills
- Ability to acquire information
- Pays attention to detail
- Ability to use own initiative
Planning and organisation
Essential
- Self-motivated
- Ability to prioritise
- Ability to work to strict deadlines
Physical skills
Essential
- Ability to lift, handle and transport case notes; up to a maximum of 20kg
- Ability to exert moderate physical effort on an ongoing basis
- Ability to exert intense physical effort for several short periods during a shift on a frequent basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester Royal Infirmary and Leicester General Hospital
Leicester
LE1 5WW
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
