Medical Secretary

Job summary

We are looking for a dedicated and organised Medical Secretary to join the team at Sutton Road Surgery. In this key role, you will support our healthcare staff by managing patient appointments, handling medical records, processing correspondence, and ensuring that all referrals are completed accurately and efficiently. You will be responsible for coordinating patient referrals to specialists, ensuring all necessary documentation is in place, and following up as needed. If you are detail-oriented, have excellent communication skills, and are passionate about delivering exceptional administrative support in a healthcare setting, wed love to hear from you. Join us at Sutton Road Surgery and be an integral part of providing high-quality, patient-centered care.

Main duties of the job

We are EMIS system practice

1. E-referrals , 2WW referrals , Private Letters , Medical letters/reports for solicitors
2. Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.
3. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.
4. Respond and/or redirect all patient and visitor requests accordingly.
5. Ensure correspondence, reports, results etc. are filed electronically in correct patient record.
6. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
7. Undertake administration tasks
8. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
9. Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.
10. Amalgamation of new patient records.
11. This job description is not exhaustive and may be adjusted periodically after review and consultation.
12. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
13. Conduct of meetings

About us

At Sutton Road Surgery, we are more than just a medical practice we are a close-knit, supportive team dedicated to providing the best care possible to our patients. Our team consists of skilled doctors, nurses, and administrative staff who work collaboratively to ensure that each patient receives the attention they deserve.

The atmosphere at our practice is warm, friendly, and professional. We pride ourselves on fostering a positive work environment where everyones contributions are valued. Whether you're assisting with patient care or handling administrative tasks, youll be part of a team that thrives on mutual respect, open communication, and shared goals.

Our work ethic is built on compassion, attention to detail, and a commitment to excellence. We believe in supporting one another and creating a work-life balance that encourages growth, learning, and job satisfaction.

As part of Sutton Road Surgery, youll enjoy the benefits of working in a role that makes a real difference in peoples lives. In addition to the chance to work alongside a fantastic team, we offer ongoing training, and opportunities for professional development. Youll also be working in a dynamic, fulfilling environment where your contributions truly matter.

If you're looking to be part of a practice that values both its patients and its staff, Sutton Road Surgery is the place for you. Join us and help shape the future of healthcare in our community!