Medical Secretary
Job Description
Job summary
To provide a full secretarial support service to consultants and members of their teams in respect to their general medical duties, diary management and specialist work. To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed time frames
Previous applicants NEED NOT apply
Main duties of the job
To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, parents/carers, other departments within the Trust and external bodies.
To type urgent clinical letters, including those of a sometimes distressing or emotional nature.
To produce correspondence and reports by the use of audio transcription technology.
To organise and support meetings on behalf of the Consultant and the Consultant's team, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job responsibilities
To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, parents/carers, other departments within the Trust and external bodies.
To type urgent clinical letters, including those of a sometimes distressing or emotional nature from audiotape or direct dictation as agreed.
To organise and support meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times
To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.
To maintain filing systems that facilitates the effective running of the department.
Maintain up to date filing of external reports and correspondence in patient medical records.
To use the appropriate IT system for checking patient information and appointments.
To co-ordinate and process work of a medico-legal nature and other medical reports as required.
To draft responses to routine enquiries as appropriate.
Support managing the generic email account.
To take an active role in initiatives to improve the administrative service provided to managers and clinicians.
Person Specification
Qualifications and Training
Essential
- GCSEs or equivalent
- RSA3 Typing/Word Processing or other recognised qualification or equivalent experience.
- AMSPAR qualification
Desirable
- NVQ4 in admin
- EDCL or similar It qualification.
Experience
Essential
- Significant secretarial and/or administrative experience.
- Computer skills Excel, Word & Power Point
- Experience of managing competing and varied demands
- Audio Typing
Desirable
- Use of Digital Dictation System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
University Hospital Lewisham
Lewisham High Street
London
SE13 6LH
Employer's website
https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)
