Medical Secretary
- NHS
- Full Time
- Stoke-on-Trent
- 26530.00 - 29114.00 a year
Job Description
Job summary
Band 4 Medical Secretary:
We are seeking an enthusiastic, motivated and experienced Medical Secretary to work within our Acute Inpatient Services.
We are looking for someone who is flexible and conscientious and have the ability to work on your own initiative, prioritising your work and meeting deadlines whilst maintaining high standards.
In return we can offer you:
- A supportive & friendly working environment
- Active encouragement to learn and develop within your role
- Dedicated career pathways and great opportunities for continuing professional development
- Commitment to, and support for your wellbeing
PLEASE NOTE: We are unable to provide sponsorship for this role due to the required Skill Level and salary threshold
Main duties of the job
This role is to support the medical staff across the Acute Inpatient Service in order to provide seamless customer service to both internal and external customers. The role will work flexibly across the Portfolio, while holding a primary assignment.
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
Job responsibilities
1. Providing and receiving routine information which may sometimes require tact or persuasive skills to overcome barriers to understanding. This may involve providing and receiving of sensitive or complex information, providing advice, instruction or training where the subject matter is straightforward. In particular this will involve working predominantly for the Consultant Psychiatrist and non-medical prescribers and will involve the following responsibilities:
Responding to appropriate requests for information
The use of Big Hand system and skills in auditory typing
Acting on correspondence responding to, or referring to the appropriate person
Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (ie patients, carers, complexity)
Liaison with partner services and organisations
Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing
Handling telephone queries
Assisting patients/clients/relatives with non-clinical advice
Teaching and supporting new Admin team members and providing aspects of the team induction and training to new starters regarding the building and admin processes.
Organise and prepare for clinics ensuring checking list and updating of relevant statistics related to medical caseloads
Electronic patient record (EPR) management
2. The role will require capacity to make decisions, which may require consideration of a range of options, such as:
Judgements on how to deal with enquiries, patients/carers/external contact
Prioritising work, resolving conflicting diary appointments and schedules
Diary management to support the Consultant Psychiatrist.
Person Specification
Qualifications
Essential
- AMSPAR or equivalent
Experience
Essential
- Substantial experience of a range of relevant procedures and software programmes and the ability to provide examples of own application of these.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Staffordshire Combined Healthcare Trust
Address
Harplands Hospital
Stoke-on-Trent
ST4 6TH
Employer's website
https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)
