Mid Furness General Practice Assistant
Job Description
Job summary
We are seeking an enthusiastic and well-organised General Practice Assistant to work within Mid Furness PCN. The post-holder will work closely with the GP who is the PCN Clinical Director, and through their work will benefit the GP Practices within this PCN. You will be able to develop strong relationships across our practices while working largely from the PCN Hub, with scope to work from practices and conduct home visits as required.
This exciting new role has lots of scope for development, so we are looking for someone who can adapt as the role evolves to support the GP PCN Clinical Director. The General Practice Assistant role is varied, with a mix of administration and patient-facing clinical work, ultimately freeing up GP time to focus on the patient. Your work will support our GPs in fulfilment of their work toward PCN contracts, including the indicators in the Impact and Investment Fund, QOF, Enhanced Health Checks and the Covid Vaccination Programme. The successful candidate will have good patient communication skills, as you will arrange appointments and carry out simple clinical work, as well as an eye for detail as you review the work that needs to be done. Any required training will be provided, and you will work under the supervision of the PCN Clinical Director.
Main duties of the job
Arranging appointments, referrals, tests and follow up appointments.
Completing simple clinical observations & investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy.
Supporting the GP with immunisations, wound care, including the covid vaccination programme.
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve
Support achievement of QOF and Impact and Investment Fund indicators
Build and maintain good relationships with wider practice teams
Carry out simple clinical work to support practices, such as blood pressures & phlebotomy
Support administration for the Covid Vaccination Programme
Communicate in a friendly and professional manner
Communicate information clearly to a variety of groups, including healthcare professionals and patients
Have good technological skills
Be willing to learn new skills and adapt to GP needs
Good timekeeping and ability to meet deadlines
About us
Mid Furness Primary Care Network consists of 4 practices serving a population of approximately 30,000 patients. We are a forward thinking and dynamic Primary Care Network, which seeks to deliver clinical excellence and patient care to its patient population. Our aim is to provide exemplary care; find innovative solutions in general practice, deliver the best care we can to our patients, and seek like-minded individuals to join our excellent team.
Job responsibilities
Key Objectives and Responsibilities
The following are the core responsibilities of this PCN General Practice Assistant role. There may be, on occasion, a requirement to carry out other tasks, dependent upon factors such as workload and staffing levels.
Patient Clinical Services & Administration
Arranging appointments, referrals, tests and follow up appointments.
Completing simple clinical observations & investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy.
Supporting the GP with immunisations, wound care, including the covid vaccination programme.
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve
Work across the PCN to improve care for target cohorts of patients, as directed by PCN Clinical Director
Other clinical responsibilities, as required
Throughout this work you will work to practice and PCN protocols
Recognise peoples needs for alternative methods of communication and respond accordingly
Be familiar in all mediums of communications such as email, EMIS tasks, telephone etc
Training and Education
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attend all relevant annual updates
Inform the lead GP of any concerns regarding GPA role and any professional development needed
Be aware of own professional boundaries and what to do when you have reached them
Confidentiality
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
General
The post holder will:
Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
Ensure that any infection prevention and control issues are reported to their line manager.
The post-holder will participate in any training programme implemented by the PCN as part of this employment.
This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.
There is a need to travel between sites, therefore ability to drive and uses own car is an advantage.
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED.
Person Specification
Qualifications
Essential
- Educated to GCSE grade A-C equivalent in Maths and English
Desirable
- Evidence of continuing education and professional development in previous roles
Experience
Essential
- Excellent communication skills
- Experience in General Practice
- Excellent IT skills, including Microsoft 365
- Ability to work well within a team
- Able to identify professional boundaries and what to do when they have been reached.
- An understanding of what a Primary Care Network is
Desirable
- Previous experience in Primary Care or in a similar role
- Experience using EMIS
Personal Qualities
Essential
- Flexibility to work outside of core office hours
- Commitment to ongoing professional development
- Punctual and committed to role
- Good judgement when speaking with patients
- Disclosure Barring Service (DBS) check
- Clear understanding of confidentiality
- Good timekeeping & ability to work under time pressure
- Demonstrates honesty and integrity and promotes organisational values
- Professional Appearance
Desirable
- Proven verbal and non-verbal communication skills
- Full driving licence and access to transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Morecambe Bay Primary Care Collaborative
Address
Ulverston Hospital
Stanley Street
Ulverston
Cumbria
LA12 7BT
