NHS Health Checks Manager

Job responsibilities

Duties & Responsibilities

To provide compassionate, effective and visible leadership to the NHS Health Check team.

To ensure good people management practices and that effective & supportive team-working is felt across the NHS Health Check team

To support staff members to take personal responsibility and ensure they have the necessary autonomy to deliver an excellent service meeting contractual requirement

To be operationally responsible for the delivery of NHS Health Checks across the Lancashire 12 districts

To ensure provision of on call cover at weekends

To work with the Chief Operating Officer to ensure that NHS Health Checks meet (as a minimum) contractual obligations including KPIs and where these are not achieved, plans are created, actioned and monitored to ensure compliance

To ensure staff planning and rotas are based on good capacity and demand planning processes; consideration being given to complexities such as seasonality and historical data of clinic utilisation etc.

To work with the Business Intelligence Team to use operational dashboards to understand the operational activity of the department, that aids operational management and planning.

To work with the Business Intelligence Team to ensure KPI and Quality data and reports are produced on time and are an accurate reflection of the work undertaken. These form the basis of quarterly reporting to Lancashire County Council

To work closely with the Clinical Leadership Team to ensure compliance with external quality assurance processes (WEQAS)

To ensure we can evidence the positive impact of the work we do

To be responsible for managing the department budget

Act as FCMS primary point of contact in relation to requests received to support the provision of NHS Health Checks in the community

Respond to any requests to provide appropriate information, assisting decision making to lead to confirmed booking

Manage the Lancashire County Council rota and ensure that clinics are booked to enable us to meet contractual requirements

Create and maintain a directory of all stakeholders, contacts and venues for use in planning NHS Health Check clinics

Review clinic data to:

-Determine previously successful events in order that strong relationships can be made and events repeated in future

-Identify those events which have been unsuccessful in order that we de-prioritise/cease

-Proactively identify appropriate locations to carry out NHS Health Checks. This will include attendance at external community meetings to develop relationships and spending time in local communities to identify suitable options

-Analyse geographical data of events and venues in order that this is used to identify any gaps in service provision across all 12 localities, to ensure that all residents have equal opportunity to access a NHS Health Check in the community

-Analyse post event data to identify take up at events which will assist future event planning

Relationships

Identify and build relationships with stakeholders to enable FCMS to provide a successful Health Check programme for those who reside and work within Lancashire County Council. These include:

oLancashire County Council

oPopulation Health

oGP Practices

oEmployers

oCommunity, voluntary, faith groups (specifically within Priority Population Areas)

oICB Community Engagement Co-ordinators

oLancashire County Council commissioned services relating to Stopping Smoking, Drug & Alcohol services, Healthy Weight Management and other lifestyle support organisations

oHousing Associations

oFamily Hubs

oCommunity sector co-ordinators

oAny other organisations where health & wellbeing are popular themes

Work closely with the Commercial Support team to ensure that marketing support material is provided for community events and events are promoted via Social Media and NHS Health Checks website

This Job Description will be periodically reviewed in line with service development. This is an evolving role and therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and COO. The individual in post will be expected to contribute towards that revision.

Education And In Service Training

Be fully conversant in all the clinical computer systems used within FCMS

Attend relevant study/induction days, seminars, courses etc, for individual development and for the benefit of the service.

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

Confidentiality

In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle-blowers Policy for staff wishing to express concerns.

Data Protection Act, 2018

Carry out any requirements within the duties applicable to the Data Protection Act, 2018.

Health And Safety At Work Act, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.

Clinical & Corporate Governance/Quality Assurance

All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.

Outside Employment/Outside Interests

If you have other work or outside interests, this must not ...