Office Manager - Castle Health Centre
- NHS
- Part Time
- Scarborough
- Negotiable
Job Description
Job summary
Providing supervision, support and training to the reception/administration staff under the guidance of the Practice Manager.
Ensuring that reception is adequately staffed and supervised and that staff rota, including annual leave and sickness cover, are in place. Arranging locum cover required to cover clinicians in agreement with the Practice Manager. Preventing interruptions to patient care services provided by the Practice.
Supporting the Practice Manager in ensuring that the Practice runs smoothly and efficiently. Liaising with the Practice Manager on any organisational problems in the office/reception, including any untoward incidences or near misses. Handling informal complaints from service users through to completion of formal complaints and Palm forms.
Taking all reasonable steps to plan, prioritise and delegate work in advance and ensure that appropriate office procedures are adhered to by all staff. Taking opportunities to improve workflow and work performance and ensuring that staff have the skills and training to fulfil their responsibilities.
Main duties of the job
Support the Practice in meeting targets detailed in Quality and Outcomes Framework (QOF), Enhanced Services (ES), Contract Key Performance Indicators (KPI), CQC requirements, CCG requirements, knowledge of CQRS etc
To be responsible for the maintenance of the appointment system. Ensuring the appointments for each clinician are entered correctly and in an appropriate timeframe.
Responsible for logging problems with the computer system, premises etc. ensuring risk assessments and business continuity are updated accordingly.
Monitor access and adjustment availability as required.
Monitor daily workflow within the practice :-
Implementation and maintenance of Choose & Book/ referral systems within the practice
Facilitate the process of repeat prescriptions requests daily ensuring a 48hr turnaround
Preparation and submission of data and documentation as required to relevant bodies in a timely manner.
Facilitate the responsibility for the daily task of completing all GP Links data, input and uploads. (Patient data and EDI). Collection of Medical records. Summarising of medical records. Ensuring completion.
About us
IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.
We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.
We operate NHS services across the North East, North West and Yorkshire.
Job responsibilities
Clinical Practice
To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.
To be familiar with and conform to responsibilities under the General Data Protection Act as identified by IntraHealth.
To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training noted in the PDP will be provided.
Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.
Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.
To support others in the development and application of knowledge and skills in practice
Identify resource issues which affect learning, development and performance and alert the appropriate managers.
Communication
Delivering a quality service
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
No Smoking
IntraHealth has a No Smoking policy. All Health Service premises are considered as non-smoking zones, other than designated smoking areas. There will be a strict no-smoking policy within the company premises.
Person Specification
Qualifications
Essential
- Good level of general education or experience equivalent to 5 GCSEs at Grade C or above
Desirable
- Management qualification or equivalent experience
- Degree/HND level.
Experience
Essential
- Experience working in a Managerial role
Desirable
- Experience working in an administrative role within General Medical Practice
- Experience working on Clinical Computer systems
Attitudes/Skills/Qualities
Essential
- Capacity to work calmly under pressure and to deadlines
- Conscientious
- Attention to detail
- Self starter
- Flexible and proactive attitude
- Enthusiasm for the role
- Good verbal and written communication skills
- Good computer literacy and keyboard skills
- Demonstrable team working skills
- Very good interpersonal skills
- Demonstrable motivation
Desirable
- Process management
- Able to implement a vision and see the bigger picture
- Advanced IT skills relevant to General Practice
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
Employer details
Employer name
Intrahealth Ltd
Address
Castle Health Centre
York Place
Scarborough
North Yorkshire
YO11 2NP
