Operational Oversight and Optimisation Coordinator
- NHS
- Full Time
- Newcastle upon Tyne
- 37338.00 - 44962.00 a year
Job Description
Job summary
We're building a high-performing function and need a self-starter who thrives on curiosity, problem-solving, and driving success. You'll work closely with senior operational leaders, influencing decisions and delivering improvements across directorates.
What You'll Do:
- Partner with senior leaders to enhance operational performance.
- Lead key initiatives, driving efficiency and effectiveness.
- Challenge the status quo, identifying opportunities for innovation.
- Develop insights and reports that inform senior decision-making.
- Facilitate impactful meetings and workshops with cross-directorate teams.
- Help shape and embed a new operational function.
- Inspire change and continuous improvement.
What You'll Bring:
- A self-starting mindset, eager to build and shape from the ground up.
- Curiosity and critical thinking to improve ways of working.
- Strong influencing skills to engage stakeholders and drive change.
- Strategic problem-solving to turn insights into action.
- Confidence in leading initiatives and delivering results.
This is your opportunity to shape something new, work alongside senior leaders, and define operational excellence. If you're ready to make an impact in an environment where initiative is valued, we want to hear from you.
Main duties of the job
To support cross-directorate collaboration and support the Operational Oversight and Optimisation Lead in the strategic coordination, development, and implementation of activities that build and sustain robust operational optimisation. This involves supporting and leading policy, procedure, and process development, contributing to planning and analysis of complex, sensitive data, and applying expertise in business administration, project, and change management to drive Operational Oversight and Optimisation and its governance.
About us
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job responsibilities
In this role, you are accountable for:
1. Autonomously lead the co-ordination of the Operational Oversight and Optimisation function, being highly proactive in planning, preparing, and organising identified activities.
2. Provide and receive complex, sensitive and contentious information, from a wide range of stakeholders in a formal setting.
3. Develop and maintain comprehensive reports, presentations and documentation on ongoing Operational Oversight and Optimisation initiatives and activities and submit summary and highlight reports to management and senior executives each month. Evidencing within these, progress, deliverables, risks, issues and demand cross directorate mapping to enable decision making.
4. Co-ordinate, facilitate and chair Operational Oversight and Optimisation discovery and improvement workshops and meetings.
5. Build professional relationships and engage constructively with internal and external senior stakeholders on a range of business and Operational Oversight and Optimisation sensitive issues.
6. Analyse, record and maintain Operational Oversight and Optimisation progress, deliverables, risks, issues and cross directorate demand mapping on approved dashboards and platforms.
7. Maintain the Operational Oversight and Optimisation deliverable plan, working with cross directorate stakeholders to track against deliverables, and reporting progress to management.
8. Autonomously manage and track the complex dependencies between Operational Oversight and Optimisation initiatives other cross directorate activities.
9. Autonomously manage the Operational Oversight and Optimisation mailbox and other engagement channels responding to queries about initiatives.
10. Lead on stakeholder engagement activities such as surveys and focus groups, providing insightful reports and solutions.
11. Working collaboratively across all operational directorates, lead on the development of business process design and implementation , including the development, review, maintenance and communication of Operational Oversight and Optimisation procedures and processes.
12. Identify, gather and co-ordinate the sharing of best practice in ways of working across all operational directorates.
13. Support, facilitate and chair sessions aimed at cross directorate continuous improvement of business processes, including reviewing whats working well, what could be improved, lessons learned etc.
14. Ensure the Operational Oversight and Optimisation team are supported in the organisation and delivery of critical tasks and explore ways to improve performance across directorates.
15. Work with wider NHSBSA Subject matter teams and establish relationships where applicable to support the business needs of the team and its work, in particular DDaT, Governance and Assurance team, and Business Continuity.
16. Responsible for autonomous delivery of work to support identified activities/discrete pieces of work on time, including planning, running and completion of project style work whilst meeting necessary outputs within scope and analysing and evidencing success.
17. Where required provide Operational Oversight and Optimisation updates to senior management and Heads of Service as and when required.18. Provide co-ordination and lead on ad hoc duties as directed by the Operational Oversight and Optimisation lead.
19. Deputise for the Operational Oversight and Optimisation lead.
20. Maintain an excellent knowledge of emerging operational trends and risks within the private and public sectors such as NHS and supporting Arms Length Bodies.
In addition to the above accountabilities, as post holder you are expected to:
1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.
3. Encourage an environment where your own and colleagues safety and well-being is promoted.
4. Contribute to a culture which values diversity and inclusion.
5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent level of experience of working at a similar level
Desirable
- Change/Project Management practitioner qualification e.g. PRINCE2/AGILE/LEAN/6SIGMA GB or other recognised change and project management methodology
Personal Qualities, Knowledge and Skills
Essential
- Experience and knowledge of managing successful change and transformation initiatives within a multi disciplined fast-paced environment
- Able to quickly build strong and effective stakeholder relations including senior leaders and managers
- Experience of working with Office 365 products including PowerBI, Excel & PowerPoint for full use of management information
- Able to work on own initiative, taking decisions and actions in line with the objectives of the Operational Oversight and Optimisation team and organisation
- Able to demonstrate effective leadership and inspirational skills
- Drive and manage significant transformation and change to agreed quality standards
- Able to encourage and influence business beneficial outcomes, innovation and continuous improvement in others
- Having a range of effective communication and presentation skills including excellent report writing skills and attention to detail
- Can understand, analyse, and present complex information and data sets in a clear and accessible manner
- Excellent time management and prioritisation skills
- Focus on customer service
