Operations Support Manager
Job Description
Job summary
Oxford Health NHS Foundation Trust is seeking a dedicated and experienced Operational Support Manager to join the Locality Therapy and Nursing Services Pathway. This role requires strong leadership and management skills to support both non-clinical and clinical workforces, ensuring the delivery of a caring, efficient, safe, and effective service.
Main duties of the job
Job Purpose:As the Operational Support Manager, you will support the community nursing and therapy teams, based across Oxfordshire, to deliver a high quality and effective service. This will involve leadership and management of non-clinical staff across the county, developing and embedding county wide processes. The role will involve operational support to clinical services such as supporting the delivery of KPIs, maintaining rosters and oversight of office environment and stock control.
In addition, the post holder will lead on county-wide initiatives includingpromoting patient engagement, service developments and QI projects.
The post holder will travel regularly to trust sites across the county.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount
- Pension scheme
- Lease car scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (waiting lists may apply)
- Staff networking and support groups
Job responsibilities
Key Responsibilities:
- Lead on all aspects of staff recruitment for administrative and non-clinical staff, including writing and updating job descriptions, managing job evaluations, and overseeing the selection and induction processes.
- Maintain staff rotas, manage pay queries, and ensure submission of staff expenses.
- Manage the running of clinical services, ensuring service optimization and adherence to current employment law.
- Monitor national, regional, and local developments impacting community services and take an active part in local networks.
- Manage teams to support delivery of KPIs and ensure compliance with Care Quality Commission (CQC) requirements.
- Ensure compliance with national NHS data protection and release guidelines.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person Specification
Qualifications
Essential
- Be educated to degree level or have relevant evidenced experience
Desirable
- Degree in management, Business or relevant area
Knowledge
Essential
- Have, a good understanding of the workings of the NHS
Desirable
- Have, a good understanding of the workings of the NHS
- To have experience of General Practice management or administration
Experience
Essential
- Have management experience, ideally in more than one organisation
- Have experience of line managing people, including development, conducting appraisals, supervision and dealing with HR issues
- Have experience of change management
- Have experience of, or the capacity to, manage upwards and downwards
Desirable
- Have experience of managing multi- disciplinary teams
Contractual Requirements
Essential
- Ability to travel independently between sites, sometimes transporting loads and on occasion travelling to regional meetings
Personal Qualities
Essential
- Demonstrate management and leadership ability
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford Health NHS Trust
Address
Abingdon District Nurses
Abingdon Community Hospital, Marcham Rd
Abingdon
OX14 1AG
