Optimisation Implementation Advisor
- NHS
- Part Time
- Newcastle upon Tyne
- 29970.00 - 36483.00 a year
Job Description
Job summary
We are looking for colleagues to join the Optimisation Team as an Optimisation Implementation Advisor, on a fixed term or secondment basis, with contract lengths of 12 and 18 months available.
This position is currently hybrid working, with a main base of Newcastle, Fleetwood or Wakefield.
If applying internally, please seek get approval from your line manager before making an application .
The Optimisation Team offers extra support to the NHS and wider system to overcome the workforce challenges being faced by the NHS. Our goal is to help the NHS and the wider system improve its use of our workforce services:
NHS Jobs,HR Shared Services,NHS Electronic Staff Record (ESR),NHS Pensions
These roles will initially be working within the ESR and NHS Pensions areas to support on a wide range of projects and initiatives. You will work with internal teams and external NHS organisations within a structured project management framework to ensure goals and objectives are met.
What do we offer ?
- 27 days leave (increasing with length of service) plus bank holidays
- Flexible working
- Flexi time
- Hybrid working model
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Main duties of the job
You will work on our ESR or NHS Pensions projects and teams, as part of this you will:
- Build excellent working relationships internally and externally, with colleagues, customers and system users.
- Encourage an atmosphere of trust and openness based on working together and shared objectives.
- Support the implementation of business change across several projects and diverse stakeholder groups.
- Champion the use of workforce systems across the NHS and beyond by highlighting the benefits and providing bespoke support to ensure valuable and long-Lasting improvement.
- Prepare user guidance documents, briefings and process flows to support the implementation of improvements and process change.
- Ensure that the benefits of the change activities are identified, measured and owned in order to realise the business benefits.
- Prepare highlight reports defining progress, problems and solutions for the Operational Management Team.
- Review and report to Implementation Leads to ensure that lessons learned are incorporated into future developments by carrying out evaluations and assessment of result
- This post includes travel across the NHS regions.
We are looking for someone who is :
- Ambitious and motivated.
- Passionate about helping NHS organisations to enhance their use of our Workforce Services and Systems.
- An excellent communicator with energy and enthusiasm.
- Focused on continuous improvement in everything they do.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job responsibilities
In this role, you are accountable for:
1. Supporting and reporting to the Optimisation Implementation Lead.
2. Support multiple implementation projects to ensure a successful implementation for both NHSBSA and organisations using NHS Jobs,ESR, Pensions and HR Shared Services.
3. Build excellent working relationships internally and externally, with colleagues, customers and system users.
4. Be forward thinking and continuously reviewing the effectiveness of the implementation, changes and identifying improvements. This includes working with other business areas and stakeholders.
5. Ensure engagement from Implementation Team Members during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive change experience.
6. Encourage an atmosphere of trust and openness based on working together and shared objectives. Support the implementation of business change, highlighting risks, issues and actions in line with required standards across a number of concurrent projects and diverse stakeholder groups.
7. Line management for direct reports and responsibility for the effective implementation of policies relating to appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and personal development plans. Actively progress own development requirements, seeking to create opportunities to meet your development requirements.
8. Prepare user guidance documents, briefings and process flows to support the implementation of improvements and process change. Ensure that the benefits of the change activities are identified, measured and owned in order to realise the business benefits.
9. Prepare highlight reports defining progress, problems and solutions for the Operational Management Team.
10. Review and report to Implementation Leads to ensure that lessons learned are incorporated into future developments by carrying out evaluations and assessment of results.
11. Responsible for working with WSD project teams including with internal and external members, acting as a subject matter expert. Champion the use of WSD systems across the NHS and beyond by highlighting the benefits during implementation.
12. Work with HR Shared Services, NHS Jobs, ESR, Pensions and other BSA services to ensure services work together to promote the Hire to Retire journey through the Optimisation work stream.
13. To participate in wider organisational activities where own recognised strengths may be utilised (e.g. project management skills).
14. Be accountable for your own personal development needs in order to be fully equipped to meet current and future management and organisational needs.
Person Specification
Qualifications
Essential
- Degree level in change management or similar discipline or relevant experience in a middle management role.
Personal Qualities, Knowledge and Skills
Essential
- Experience and knowledge of managing change and transition requirements for both internal and client/customer in a fast paced environment.
- Able to work on own initiative, taking decisions and actions in line with the aims of the organisation.
- Able to demonstrate effective leadership and motivational skills.
- Encourage innovation in others.
- Identify and influence different approaches to working practices.
- Demonstrate a range of effective communication and presentation skills including drafting reports
- Focus on customer service and continuous Improvement
- Change management techniques
- IT skills for full use of management information
- Drive and manage significant change to agreed quality standards
- Excellent time management skills
- Innovative and forward thinking
Desirable
- Understanding of the DPA, FOI & GDPR
- NHS Recruitment/HR Knowledge
- Ability to work effectively across locations, Comfortable working away from home on occasion with nationwide travelling
- Comfortable working away from home on occasion with nationwide travelling.
Experience
Essential
- Experience of implementing new systems and processes on a large scale to a diverse range of stakeholders
- Business Process Improvement experience
- Experience in effective problem solving, using analytical skills, creativity and logical thinking to reach a solution
Desirable
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