Out of Hospital Administrator
- NHS
- Full Time
- Nottingham
- 23615.00 a year
Job Description
Job summary
ABOUT THE ROLE
The Out of Hospital team provides administrative support to patients that are registered to both community gynaecology and chronic pain/chronic fatigue syndrome/ME services. The successful candidate will join an established team of administrators supporting a range of duties that include appointment booking, clinic outcomes, telephone calls tasks and email enquiries. The successful candidate will be required to:
- Provide day to day effective and efficient administration support.
- Be able to work to deadlines and prioritise workload
- Maintain a high level of confidentiality
- Talk to patients/clients in a positive and friendly manner and deal with their queries
- Deal with administrative duties in a timely and efficient manner
Main duties of the job
KEY RESPONSIBILITIES
- Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
- Accurate data entry and processing using SystmOne and other databases
- Flexibility in approach to work tasks, able to prioritise a busy workload
KEY REQUIREMENTS
- Able to establish and maintain positive relationships with colleagues, patients, and contractors
- Excellent verbal and written communication skills
- Be flexible and adaptable to changing requirements of the service
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
We offer a comprehensive package which includes:
NHS Pension 2015 Scheme (subject to eligibility)
- Alternative government-based scheme (subject to eligibility)
- Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
- Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
- Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
- Working in a multi-disciplinary team with support from a wide variety of professionals
- A flexible approach to a work-life balance
- Cycle to work scheme (subject to eligibility)
- Access to Blue Light Card scheme
- All staff events and conferences
- Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
- Free parking across many sites
- Personalised induction into the company and job role
Job responsibilities
KEY RESPONSIBILITIES
MAIN DUTIES:
- Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
- Accurate data entry and processing using SystmOne and other databases.
- Working to ensure high levels of confidentiality and information governance in your work
- Effective communication with clinical and administration teams
- Providing cover for colleagues
- Achieve set targets and Key Performance Indicators
- Occasional travel to clinics and face to face customer contact
- Flexibility in approach to work tasks, able to prioritise a busy workload.
- Complete relevant training and participate in team meetings
GENERAL ROLE REQUIREMENTS:
- Able to establish and maintain positive relationships with colleagues, patients, and contractors
- Ability to deal calmly with patients in distress or who exhibit challenging behaviour
- Ability to communicate clearly by telephone, email, and letter
- Ability to recognise when someone is having difficulty understanding or communicating and respond appropriately
- Excellent verbal and written communication skills
- Able to work with confidential information and understand when consent has to be gained to discuss confidential information
- Ability to make judgements on issues and when to refer onto more senior staff or Clinicians
- Ability to plan and organise your own work
- Be flexible and adaptable to changing requirements
- Able to process data securely in line with data protection regulations
- To follow PICS policies and procedures
Person Specification
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Knowledge and Skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Integrated Community Services
Address
P I C S Ltd
Nottingham Business Park
Nottingham
NG8 6PY
