Outpatient Clerk
Job Description
Job summary
Permanent | Full-time or Part-time considered
We are looking for someone to join our Patient Access Team, where you will help support our patients and their families with attending outpatient appointments. The Patient Access Team is new, with the potential to expand and become an essential part of the outpatient department.
You will contact families, ensuring appointment attendance, coordinating additional support like transport, and maintaining a professional clerical service. You will also ensure appointments are scheduled according to the Trust's standards, meeting set goals, and providing support during colleague absences.
About You
-
Educated to GCSE standard, or equivalent experience
-
Have admin or reception experience gained in a public-facing environment.
-
Be competent with IT and keyboard skills.
-
Able manage a busy workload and prioritise tasks
-
Align with Trust values
You will be part of a supportive and growing team in a meaningful role at Sheffield Children's. If you want to make a difference, we'd love to hear from you!
Main duties of the job
Reporting into the Outpatient Supervisor, your responsibilities will include:
Contact families to discuss and confirm upcoming appointments.
Provide support to patients and families, ensuring they can attend outpatient appointments.
Coordinate and arrange additional support, including transport for patients.
Contribute to the efficient delivery of clerical services for Outpatient Clinics, assisting patients, families, and colleagues.
Ensure appointments are scheduled following the Trust's outpatient waiting time standards and Patient Access Policy.
Meet required quality and quantity standards, achieving Trust and departmental KPIs and deadlines.
Offer coverage for colleagues during absences to maintain service continuity.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children's Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.
#LI-Onsite
Person Specification
Qualifications
Essential
- Educated to GCSE standard or equivalent
- Numerate and literate
Desirable
- GCSE in Mathematics/English Language
- NVQ Level 2 - Customer Care
- NVQ Level 2 - Administration or equivalent acquired experience
Experience
Essential
- Clerical and or reception work experience gained from working within a public facing environment
- Experience of dealing with the general public.
- Experience of working in a team environment.
Desirable
- Significant clerical and or reception experience gained within the NHS. In particular, a patient administration department within a hospital setting.
- Previous experience of In-patient, Out-patient or Waiting list management.
- Experience of working with medical, nursing and medical secretarial staff
Knowledge
Essential
- Good keyboard or computer skills
- Ability to work under pressure.
- Ability to use own initiative and work as part of a team.
Desirable
- Experience of using modules of the Patient Administrative System, in particular the outpatient module.
- Working knowledge of hospital administrative processes and practices
Personal Attributes
Essential
- Pleasant, tactful and understanding manner
- Ability to communicate sensitively with children, young people and their families
- Excellent communication skills
- Attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Children's NHS Foundation Trust
Address
Sheffield Children's NHS Foundation Trust
Western Bank
Sheffield
S10 2TH
