Outpatient Services Senior Administrator
- NHS
- Full Time
- Canterbury
- 24071.00 - 25674.00 a year
Job Description
Job summary
The Patient Service Centre (PSC) Senior Administrator role is essential to our Outpatient Service, playing a crucial role in the support of the service, patient experience and out administrative pathways and processes. The applicant will contribute to providing seamless care to our patients.
This role involves supporting the PSC Supervisors with leading a team compromising of Senior Administrators and Assistant Administrators in the operational delivery and clinical governance of Outpatient Services.
The PSC consists of five teams, all of whom work collaboratively to support each other when needed. Our teams are:
- The Pre-Registration Team - responsible for registering all referrals onto the system and actioning the patient responses to text reminders.
- The Rapid Access Team - responsible for registering and booking appointments for all patients referred in for suspected cancer within the national RTT timeframe of two weeks.
- The Surgical Team - responsible for booking new appointments for the surgical specialities.
- The Urgent Long-Term Care Team - responsible for booking new and some follow-up appointments for the general and specialist medicine specialities.
- The Head and Neck Team - responsible for booking new and some follow-up appointments for head and neck specialities, including the Ophthalmology.
- Clinic Maintenance Team - responsible for setting up Outpatient clinics. This also involves rescheduling and cancelling down clinics.
Main duties of the job
The PSC is a fast-paced and ever-changing environment, and as such we require all our staff to be multi-skilled, proactive and enthusiastic. The role of a Senior Administrator in the PSC consists of key duties outlined in the job description.
The Outpatient Service Team is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a Team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
PLEASE NOTE - WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Personal/professional attributes
Essential
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
- Experience of managing a team.
Desirable
- Previous experience of working within a busy environment.
- Relevant previous NHS experience.
Skills and experience
Essential
- Ability to communicate clearly, both written and verbally.
- Excellent communication and interpersonal skills showing empathy and diplomacy.
- Ability to develop skills of the team and motivate staff.
- Ability to influence, motivate staff and persuasion skills.
- Ability to multi-task.
- Excel- ability to set up spread sheets and update reports.
- Ability to prioritise and organise own workload to meet set deadlines.
Desirable
- Experience of working in a customer service environment
- Able to multi-task in a fast-paced environment.
- Working knowledge of Outpatient booking procedures and NHS standards.
- Knowledge of NHS and minimum of 2 years' experience of using a Patient Administration System (PAS).
Governance
Essential
- To adhere to Governance within the Trust to report as per Trust Guidelines.
- Risk management issues.
Desirable
- Knowledge of Datix reporting
Qualifications
Essential
- Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.
Desirable
- Has gained or is willing to work towards NVQ2.
- Customer services training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
Kent & Canterbury Hospital
Ethelbert Road
Canterbury
CT1 3NG
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)
