Pain Rehabilitation Team Administrator
Job Description
Job summary
As an Administrator, you will provide comprehensive, high-quality support to the Pain Rehabilitation Team ensuring an effective and efficient service is delivered.
There is a need to work flexibly between sites or be co-located with the Pain Rehabilitation Clinical Team.
You will act as the admin lead for the short courses offered by the team, following and updating the standard operating procedure, and liaising with the clinical team in a timely manner. Working with very little supervision, prioritising and managing their own workload on a day-to-day basis.
You will be supporting the Admin Team Leader to undertake change management and ensure that patients are treated with courtesy, dignity and respect.
Main duties of the job
- To work closely with all grades of clinical and administrative staff, along with other employees within the Trust.
- To act as the admin lead for the short courses following the standard operating procedure, and to liaise with the clinical team in a timely manner
- Assist in updating the ReConnect2Life calendar ensuring leave, meetings, short courses are all correctly recorded
- This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
- To communicate effectively in writing and verbally
- To ensure all requests for further information are completed effectively, and to undertake appropriate action as instructed
- To independently deal with telephone calls and enquiries in an efficient, sensitive and confidential manner
- All clinic outcomes must be recorded accurately
- Discretion and initiative used when arranging meetings/appointments for patients, relatives and others
- Taking and transcribing formal minutes if required
- To open and act on correspondence received and bring to the attention of the team as required
- To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department
- To contribute to producing and updating the Standard Operating Procedures (SOP) for all aspects of the administrative pathway that supports the Pain Rehabilitation Team
About us
Why Work With Us
The Chronic Pain Service is a team of professionals including doctors, nurses, physiotherapists, occupational therapists and physical activity specialists. We work together with patients to help manage the effects of on-going pain.
The Chronic Pain Admin Team is a small team consisting of an Admin Team Leader, Medical Secretary, PRT Administrator and Secretarial Assistants.
We offer a professional secretarial service to the clinical team.
Job responsibilities
Please refer to the detailed job description and person specification for more details.
The Pain Rehab Team Administrator will work closely with the clinical team and the secretarial assistant
Person Specification
essential / desirable criteria
Essential
- Good standard of education to include GCSE Maths and English
- Typing qualification to RSA Stage 11/OCR 11 or equivalent level of speed and accuracy
- Experience of audio typing
- Experience of using Excel spreadsheets
- Proven administrative / organisational experience
- Medical Terminology qualification or experience
- Ability to use Microsoft Office software (Word, Excel, PowerPoint)
Desirable
- NVQ Level 3 or equivalent
- Knowledge and experience of the Trust's information and software systems
- Understanding of hospital policies and procedures
- Understanding of Referral to Treatment pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Torbay Hospital
Lowes Bridge
Torquay
TQ2 7AA
