Parkside Ward Clerk
Job Description
Job summary
You will be joining a small team of ward clerks on our Parkside Suite at Wexham Park Hospital where you will be supporting our clinical and admin teams.
You will be the main point of contact on our ward and this will consist of greeting all staff from areas within the Trust, our Consultants, Patients and relatives and as such a high level of customer service is required.
Main duties of the job
- Ensure that all patients, visitors and staff are treated in a courteous, professional and caring manner and receive prompt assistance when required.
- Promote equality for all individuals by taking into consideration their cultural and religious beliefs, customs and values. To adhere to hospital policy in relation to patient confidentiality at all times.
- Be aware of their responsibilities under the 1974 Health & Safety at Work Act. Care should be taken in all aspects of work to ensure that these and other safety regulations, e.g. COSHH and ManualHandling Policy are adhered to.
- Report all accidents and/or incidents occur to patients, visitors, staff or oneself according to hospital policy.
- Report any suspicious circumstances/individuals/packages immediately to Unit Manager or her deputy.
- Be aware of procedures to be followed in the case of Fire, cardiac Arrest and any other emergencies.
- Adhere to hospital policy and not become involved in any financial matters with or on behalf of a patient or relative, e.g. witnessing a will.
- As an important member of the team, the post holder should attend and participate in any meetings and training sessions as required.
- Be aware of own levels of competence and at no time attempt tasks above and beyond their ability or training.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job responsibilities
- Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team.
- Greet all visitors to the ward in a helpful and polite manner.
- Direct visitors to the correct team.
- Maintain accurate admission and discharge information on EPIC.
- Work closely with Nurse in Charge to accommodate beds for new admission and relay information appropriately.
- Log booking forms in the nurses diary.
- Ensure handover sheet is up to date liaising with nurses where appropriate.
- Ensure all patient documentation is scanned for costings.
- Maintain a safe environment.
- Report any unsafe practices promptly to Matron/Senior Nurse/Nurse in Charge.
- Any other tasks commensurate with your grade.
Person Specification
Competencies
Essential
- High level of Customer service experience
Desirable
- EPIC & Compucare system experience
Qualifications
Essential
- A good standard of education
Desirable
- Relevant admin/customer services qualification
Relevant experience
Essential
- Experience within an NHS admin role
Desirable
- Experience within a private patient admin role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Wexham Park Hospital
Wexham Street
Slough
SL2 4DN
