Part Time Receptionist
- NHS
- Part Time
- Walnut Tree
- Negotiable
Job Description
Job summary
Walnut Tree Health Centre in Milton Keynes is recruiting for two part time receptionists to work the following shifts -
18 hours per week - Tuesday 14:00 till 18:30pm Wednesday 14:00 till 18:30 pm Thursday 14:00 till 18:30pm Friday - 14:00 till 18:30 pm
Please only apply if you are available for the above working hours.
Responsibilities will include:
- Greeting patients, routing patients through appointment system
- Booking appointments at desk and on telephone
- Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
- Liaising with doctors and nurses regarding patient queries - passing on messages as required
- Following up requests for appointments, information from hospitals, booking transport or interpreters
Main duties of the job
- Greeting patients, routing patients through appointment system
- Booking appointments at desk and on telephone
- Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
- Liaising with doctors and nurses regarding patient queries - passing on messages as required
- Following up requests for appointments, information from hospitals, booking transport or interpreters
About us
Walnut Tree Health Centre is a very friendly, busy GP Surgery based in Walnut Tree, Milton Keynes and serves a population of approx. 14,000 patients with a mixed demographic. We are a training practice. We have a great relationship with our PCN and are committed to developing the services we can offer our patients. We value work life balance.
We are currently a team of 3 GP Partners and 3 salaried GPs. In addition to PCN roles we have our own very experienced multi-disciplinary team comprising:
- Prescribing Nurse Practitioner and Paramedic
- Practice nursing team including chronic disease management, health screening and treatment room services
- Prescribing pharmacist
- A management and admin team providing comprehensive care and support
- Variety of trainees including F2, ST1/2&3 and student nurse
Job responsibilities
Responsibilities will include:
- Greeting patients, routing patients through appointment system
- Booking appointments at desk and on telephone
- Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately
- Liaising with doctors and nurses regarding patient queries - passing on messages as required
- Following up requests for appointments, information from hospitals, booking transport or interpreters
Person Specification
Experience
Essential
- Essential:
- Good standard of communication, written and verbal - face to face and an excellent telephone manner
- Computer literate
- Caring, empathetic manner
- The ability to remain calm and courteous when working under pressure
- The ability to demonstrate respect for patient confidentiality at all times
Desirable
- Knowledge of System One
- Experience of Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Walnut Tree Health Centre
Address
Walnut Tree Health Centre
2 Blackberry Court
Walnut Tree
Milton Keynes
MK7 7PB
Employer's website
https://www.walnuttreehealthcentre.co.uk/ (Opens in a new tab)
