Part-Time Receptionist (Care Coordinator)
- NHS
- Part Time
- Nottingham
- 12.71 an hour
Job Description
Job summary
Join Our Friendly Team at Jubilee Park Medical Partnership
Are you a people person with a passion for helping others? Do you thrive in a fast-paced, supportive environment? We would love to have you on board! Jubilee Park Medical Partnership is a welcoming GP practice serving 12,300 patients across two sites in Carlton and Lowdham. Were looking for three enthusiastic, flexible, and friendly team members to join our Care Coordination Team.
What's in it for you:
- A caring, supportive, and fun team
- A role where no two days are the same
- Training to help you feel confident
- The chance to make a real difference
Available Positions:
- 15 hours/week- Mon - Fri 3:30 PM - 6:30 PM
Some weekend work may be required across both sites.
Why Join Us:
- Be part of a supportive and fun team
- Make a difference every day
- Comprehensive training
- A fulfilling and rewarding role
Apply today and become part of the Jubilee Park family!
Main duties of the job
Join Our Front Desk Team as a Care Coordinator
As the first point of contact for our patients, youll be the friendly face and reassuring voice they rely on. Youll be at the heart of our practice, ensuring everything runs smoothly by:
- Welcoming patients with warmth and assisting them in person or over the phone
- Handling reception and administrative duties with ease and professionalism
- Collaborating with healthcare professionals to provide seamless care
- Managing patient appointments and directing them to the appropriate services
- Offering exceptional customer service with a positive, problem-solving mindset
This role is perfect for someone who loves helping others, thrives in a fast-paced environment, and enjoys being part of a dynamic team!
About us
Why Join Jubilee Park Medical Partnership
At Jubilee Park Medical Partnership we pride ourselves on being a friendly caring and supportive practice providing top quality care to twelve thousand three hundred patients across our two sites in Carlton and Lowdham
We are more than just a team we are a family that works hard supports each other and always puts patients first. You will be joining a dedicated and hardworking group of professionals who are passionate about making a difference every day
Who Makes Up Our TeamOur amazing practice team includes
- GP Partners and Salaried GPs leading the way in patient care
- Advanced Nurse Prescriber and Nurse Prescribers providing expert medical support
- Practice Nurses and Healthcare Assistants offering compassionate hands on care
- Reception/Care Coordination Team the friendly first point of contact for patients
- Administration and Management Team keeping everything running smoothly
Come and be part of a practice that truly values its team and the difference they make.
Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Flexibility to work across sites is essential.
Please read the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- Customer service qualification (NVQ) or equivalent
- NVQ Level 2 in Health and Social Care
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- SystmOne user skills
Knowledge
Essential
- An understanding of a General Practice reception environment
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
Desirable
- Own Transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Park House Medical Centre
Address
61 Burton Road
Carlton
Nottingham
NG4 3DQ
