Pathway Support

Job summary

To provide a range of clerical support services and general office duties to the department's outpatient reception teams by ensuring that case-notes are complete with relevant documentation and investigation/test results. To ensure patients are contacted in respect of offers of appointment dates and times. To effectively liaison with the relevant wards and departments within the hospital and with patients and other health care providers associated with the Consultant, his/her team to ensure a prompt and effective communication system.

The role is 22.5 hours per week. Tuesday, Wednesday & Friday.

If you are applying for an Internal Secondment, please ensure you have spoken to your line manager and have their support prior to your application. Please speak to the Recruitment Team if you have any questions.

Main duties of the job

• To be the focal point for reception of patients of relatives and carers in order to ensure a high standard of service is maintained at all times
• Accuracy required inputting and updating patient information.
• Assist in the upkeep of the departmental clinical information and general filing correspondence.
• To provide clinic support to other members of the business unit (across the division) and other Management staff who may reasonably request support with other duties.
• Deal with queries in a timely manner via the telephone or face to face, escalate as appropriate.
• Contact patients to offer them an appointment - outpatient or daycase.
• Include appropriate clinic outcome form to allow for the outcome of the consultation to be recorded (added to waiting list, discharged etc.) by clinic reception staff.
• Responsible for the regular case note maintenance and accurate filing.
• An understanding of the 18-weekRTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
• Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline.
• To provide general clerical support as and when required in support of the delivery of the service.

Closing date of applications: 24 March 2025

Interview date: 7 April 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.