Patient Administration Services Clerk
- NHS
- Part Time
- Birmingham
- 24071.00 - 25674.00 a year
Job Description
Job summary
This post is an opportunity for individuals who are looking for personal development and those who relish a challenge, keen to learn new skills within a busy complex environment, whilst working within multi-skilled teams. A flexible working approach is essential as the Patient Admin Services Team provides 24/7 services. Applicants must therefore be flexible to cover shifts and bank holidays, including Christmas day.
This post is part-time, working fixed shifts 17:00 - 22:00 as below:
Week 1: Tuesday; Thursday, Saturday and Sunday
Week 2: Monday; Wednesday and Friday
You must enjoy working within a multi-disciplinary team, committed to working in a team driven environment and have the ability to relate to children, parents and members of the public, with an enthusiastic and conscientious approach, complemented by excellent organizational and communication skills and able to work under pressure.
Applicants must also be willing and available to work outside of their shift pattern initially for training purposes.
Main duties of the job
This post will predominantly be based in the Emergency Department, providing reception duties outlined in the job description. You will be the first person the patient/guardians meet in the Emergency Department so you must be approachable at all times and therefore remain professional working under pressure. The main duty will be to accurately register the patients on the patient administration systems as they arrive. You will also be providing an administrative and clerical service for Emergency Department services (ensuring accurate patient information is collected for patient activity) and health records areas within Patient Admin Services.
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.
Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Experience
Essential
- Previous extensive administration experience in a busy hospital outpatient , ward or Emergency department or equivalent customer services environment
- Working in a front line role or equivalent environment
Desirable
- Work experience in a Health Records department or equivalent
Knowledge
Essential
- Knowledge of hospital departments
- Ability to make decisions on situations/courses of action which require analysis
- Knowledge and Understanding of the Data protection act 1998 and patient confidentiality
Desirable
- Knowledge of surveys and audits
Qualifications
Essential
- NVQ level 2 or equivalent knowledge
- Educated to GCSE or equivalent English and Mathematics
Skills
Essential
- Team player
- Articulate, methodical and able to work well within a team.
- Ability to concentrate when inputting data and answering queries
- Able to remain calm under pressure
- Show willingness to learn and develop work role in line with performance development expectations.
- Show committed to undertaking training to fulfil the requirements of the role
- Demonstrable ability to deal sensitively with bereaved/distressed relatives/patients/colleagues
- Demonstrate the ability to be able to learn quickly
- Polite, welcoming, professional and self motivated
Physical Skills
Essential
- Demonstrate fit and able bodied
- Demonstrate able to lift heavy files
- Demonstrate able to climb stepladder to retrieve files
- Show Working knowledge of Health & Safety in the Workplace legislation
IT skills
Essential
- ECDL or equivalent qualifications
- Demonstrable ability use MS Office packages
Desirable
- Knowledge of patient administration IT systems
Approach and Values
Essential
- Demonstrate alignment with the values and beliefs of the Trust
- Demonstrate an understanding of the practices of equality and inclusion in the delivery of this role
- Show the ability to be able to work in a team environment
- Demonstrate punctuality and flexible across hours of work when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Birmingham Women's and Children's NHS Foundation Trust
Address
Birmingham Children's Hospital
Steelhouse Lane
Birmingham
B4 6NH
