Patient Administrator

Job summary

We are looking for a Patient Administrator to join our Endoscopy team on a fixed term contract until Jan 2026.There may be an opportunity that this could go permanent.

You will be based at our Endoscopy unit in Ipswich. As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.

Shifts are 8am - 6pm / 37.5 hour contract / 4 days a week

Main duties of the job

What you will do:

• Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
• Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
• Assisting in the completion of month end administrative procedures for the management team
• Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptly

• Experienced working in a customer or patient focused environment
• Confident using Microsoft packages and other IT systems
• Strong communication skills, both written and verbal
• The ability to work independently and as part of a multi skilled team

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures.

In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users. As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patientsfrom 1,000 locations by 2025.