Patient Advisor
Job Description
Job summary
We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9-months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (6) and Salaried GPs (5) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.
Main duties of the job
Key responsibilities
The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Greeting and Welcoming Patients: Provide a friendly, professional first point of contact for patients, visitors, and staff.
2. Managing Appointments: Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments.
3. Handling Patient Queries: Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgery's services, policies, and procedures.
4. Patient Registration and Data Entry:Register new patients and update existing patient records and ensure all personal and medical details are correctly recorded in the practice's system.
5. Maintaining Office Organisation: Ensure the reception area is tidy and welcoming.
6. Supporting the Clinical Team: Communicate with clinicians and other medical staff regarding patient needs.
7.Emergency Situations: Respond to urgent medical situations, such as notifying medical staff when necessary
8.Maintaining a Calm and Professional Demeanour: Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.
About us
Our GP Practice is based at Northgate Health Centre with a list size of 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do. We are located in the heart of Oxford in a brand-new, purpose-built premises with our neighbouring practice of King Edward Street Practice. Our central location makes us accessible to public transport and we there is secure, indoor bike parking for staff. We are highly rewarded by CQC, with a rating of good. Northgate Health Centre has connections with the University of Oxford, and we are very much involved in teaching & training.
Job responsibilities
Patient Advisor, reporting to Patient Services Lead.
Fixed Term Contact (9 months), covering maternity leave.
Mondays & Tuesdays, 15 hours per week.
Person Specification
Experience
Essential
- 1.Experience in administration or a reception role (12 months) in a healthcare setting.
- 2.Enthusiastic team player with a keen eye for detail.
- 3.A highly organised individual who can manage daily tasks.
- 4.A passion for providing exceptional patient support.
- 5.Ability to time-keep efficiently & meet SLAs as required.
- 6.Excellent communication skills (written and oral).
- 7.Ability to follow policies and procedures.
- 8.Flexible, cooperative & polite.
Desirable
- 1.Experience of handling deductions & patient registrations.
- 2.Familiarity with providing administrative support to clinical professionals.
- 3.Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
28 BEAUMONT STREET
Address
NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate)
15 MARKET STREET
OXFORD
OX1 3EF
