Patient Champion / Administration Coordinator
Job Description
Job summary
An exciting opportunity has arisen for a Band 3 Patient Champion / Administration Coordinator to work across in the Urgent Treatment Centre (UTC) and Emergency Department (ED).
We are seeking a motivated, committed, dynamic and forward-thinking individual who will join our respectable administrative team.The post holder will need to have effective communication skills, ability to work under pressure, good team player and excellent customer service skills. In order to support the smooth running of the department.
This role will sometimes require you to work shift patterns out of hours including evenings, and weekends. Therefore it is essential that candidates should be prepared to work evenings, weekend when applying for this role.
Main duties of the job
The fundamental role of the Patient Champion is to encourage members of the public to access the appropriate healthcare/services through providing information about services available and how to access them. The Patient Champion will inform and enable people from different communities to find the right source of help for themselves and their families to deal with minor ailments.
The post holder will also be responsible for for providing comprehensive administrative support and may be the first point of contact for patients and visitors attending the UTC and ED. You will be expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
o Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
o St Mark's Hospital: an internationally renowned specialist centre for bowel disease
o Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
o Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education/ Qualifications
Essential
- Minimum 2 years NHS experience or equivalent receptionist experience role
- GCSE (5 grades A-C) or equivalent experience
- Excellent time keeping and team player
Desirable
- Knowledge of medical terminology
Knowledge & Experience
Essential
- Knowledge of the Data Protection Act
- IT literate with good keyboard skills
Desirable
- Experience of working within an Emergency Department or a high pressured clinical environment
- Experience of working to strict and tight deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Cross site: Northwick Park, Ealing and Central Middlesex Hospitals
Uxbridge
Southall
UB1 3HW
