Patient Engagement Manager

Job summary

Are you looking for a new challenge? The Clinical Governance Team are responsible and accountable for continually improving the quality of our services and safeguarding high standards of care by creating an environment in which excellence in clinical care can flourish and thrive.

We provide assurance of high-quality care to the LCH Trust Board and support clinical services to achieve that assurance by leading a culture of clinical excellence to enable delivery of safe, high-quality care to patients that is evidenced by good outcomes and patient feedback, listening to the peoples voice to continuously learn and improve.

There is an opportunity to join this team to lead on Patient Engagement.

Main duties of the job

The Patient Engagement Manager, will support the delivery of the Organisations governance agenda and provide support to key workstreams and contribute to assurance reporting in relation to patient voice and feedback on behalf of the Trust.

They will be responsible for the Trusts patient engagement agenda ensuring patients and their families/ carers can engage and feedback on our services.

This could be working with our partners and third sector or supporting our engagement champions and delivering training. Communication and collaborative working is a key skill as well as acting as an engagement representative on working groups Experience in using electronic systems to input, monitor and generate reports on Patient engagement.

Good time management skills are essential to ensure deadlines are adhered to. The post holder provide advice to a wide range of services across the organisation and externally with third sector and partner organisations.

They will be responsible for producing assurance reports for Committees and Board and for the strategic direction of patient engagement in the Trust.

Knowledge of information governance procedures i.e. maintaining the confidentiality of information.

The postholder will be required to work flexibly, productively and co-operatively with colleagues and customers to deliver quality services.

Must be able to develop engagement initiatives and link these with statutory and legislative requirements eg CQC and Patient safety framework.

About us

Working for Leeds Community Healthcare NHS Trust

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Perks of the job

Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.

Right to Work

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.