Patient Navigator
Job Description
Job summary
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, wed love to hear from you! Join Our Team as a Receptionist (Patient Navigator) at Minehead Medical Centre!
Main duties of the job
In this essential role, you will ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.
What Were Looking for
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
If you are ready to take on a rewarding role where your skills will make a real difference, we would love to hear from you. Apply now and become an integral part of our team!
Location: Minehead Medical Centre,2 Irnham Road, Minehead, TA24 5DL
System used: EMIS
About us
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Healthier Future'.
We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award winning health and wellbeing company, working within the NHS, delivering high quality primary, urgent and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: [email protected].
Job responsibilities
Key Responsibilities
- Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
Why join us?Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 25 days annual leave plusBank holidays, which rises with length of Service (pro rata for part time)
- Extra day of leave per year for work anniversary
- Enhanced Maternity, Maternity/Paternity Support, Adoption pay
- Special and Significant Event Leave
- Family friendly employment policies
- Continued personal and professional development
- Participation in OMGs refer a friend scheme
- Internal wellbeing support through OMGs Wellbeing Advisors
- Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
- Access to NHS Discounts
About Minehead Medical Centre
Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset.In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.
In February 2024, OneMedical Group took over Minehead Medical Centre and are supporting the teamto deliver excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Mineheads population.
About OneMedical Group
OneMedical Group is a family run organisation with our co-founders still involved, supporting our teams to be their best. We have an ambitious strategy and mission, one that is shared and supported by our whole group. The co-founders started OneMedical Group with the vision of delivering healthcare differently to make a real difference to the communities that we work with.
OneMedical Group is committed to promoting equality of opportunity for all jobapplicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: [email protected]
We reserve the right to close this advert early.
Person Specification
Qualifications
Desirable
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
Experience
Desirable
- Prior experience in a healthcare or administrative role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
OneMedicalGroup
Address
Minehead Medical Centre
Minehead
Somerset
TA24 5DL
