Patient Navigator/Administrator - Specialist palliative care team
Job Description
Job summary
This is an exciting post, working within the specialist palliative care team across MBHT and based in Westmorland General Hospital.
A Barrow Base will be considered if preferred. Please note this on your application.
The role will consider all aspects of the patient pathway taking into consideration all aspects of that pathway to include:Ensure all patients receive appointments in a timelyfashion and any other aspect of the patient pathway.Support outpatient clinics, including transcribing of lettersfollowing consultation.Support patient referrals to other agencies, eg. Localhospices, Cancer care, Citizen's Advice.Liaise with and support patients and relatives as requiredon behalf of the service under the supervision of thespecialist palliative care nurses or consultants.Responsible for supporting the day-to-day co-ordination ofthe service and data management of the SpecialistPalliative Care Team, including collection of andinterrogation of data.The post holder will work with other team members to ensuretimely care and optimal service deliveryThe post holder will have a combined role of administrative tasksrelating to the patient pathway along with some patient support and will work closely with the Team Lead for the service.It is essential that the post holder exercises initiative in keepingwith the needs of the role and that confidentiality is maintained atall times.
Main duties of the job
This is a blended role of administration and patient navigation, which includes supporting the Medical and Nursing staff within the service to ensure the highest level of patient experience.
The role includes the support of patient outpatient clinics, booking appointments for patients, transcribing clinical outpatient letters, supporting with data collection and patient referrals.
There is a mix of administrative tasks including the use of Excel, Word and office 365 to support the service delivery and improvement.
The role involves working closely with the Medical and nursing staff of the small specialist palliative care team under the direction of the Team Lead.
About us
We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Job responsibilities
For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.
Person Specification
EDUCATION
Essential
- NVQ3 in Business Administration or equivalent.
- EDCL or recognised experience
- GCSE Maths and English or equivalent
Desirable
- Shorthand qualification
- Typewriting qualification
Experience
Essential
- Experience of undertaking a range of secretarial duties, including. Diary Management, Answering telephone queries, Audio Typing, Data Collection. Word processing skills.
- Experience of using MS Office systems
- Experience of supporting a small team of staff
- Experience of dealing with patients/carers/families
Desirable
- Previous experience as a medical secretary in a medical setting
- Experience of using digital dictation machines and software
- Experience of creating spreadsheets and documents.
Skills, Ability and knowledge
Essential
- Knowledge of data protection and confidentiality issues
- Evidence of good, clear communication skills with good language skills
- Demonstrates a high level of motivation
- Demonstrates an understanding of palliative and end of life care.
Desirable
- Awareness of Health and safety/governance issues
Personal qualities
Essential
- Ability to travel across sites as required
- Able to work under minimal supervision/use initiative
- Demonstrates a strong commitment to team working
- Evidence of continuing to update knowledge and personal development.
Desirable
- Awareness of Audit procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Morecambe Bay NHS Trust
Address
Westmorland General Hospital
Burton Road
Kendal
LA9 7RG
