Patient Service Coordinator

Job summary

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Are you an experienced administrator with excellent customer service skills looking for a rewarding role?

If you are looking to join an energetic and vibrant organisation that truly makes a difference to peoples lives on a daily basis we would like to hear from you. We are looking for a Patient Services Coordinator to join our administration team at our Practice Plus Group Hospital, Rochdale .

Our focus at all times is on ensuring that our patients receive high quality treatment quickly, in clean and comfortable surroundings.

From accepting referrals to booking patients into the right appointments at the right time and ensuring all patient data is accurate to reception duties and answering patient queries, this role is varied and you will need to be able to learn fast, but you will be rewarded by quickly becoming part of a great team, helping make our service ever more slick and efficient and to ensure our patient experience is the best it can be.

The service provided may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity.

Main duties of the job

As part of the NW Ophthalmology Patient Services Team, you will provide a high quality administrative service to patients, colleagues and other 3rd parties across all steps of the patient journey. The service provided may be face to face, in writing or via the telephone. You'll be courteous and professional at all times.

The role demands great attention to detail and to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the delivery of North West Ophthalmologys objectives.

Working collaboratively with the clinical teams to oversee rota allocation and timely creation of clinics to optimise delivery across the service and will include but not limited to:

Managing patient bookings and clinic utilisation for Tameside and other mobile clinical units, in conjunction with the Patient Services Manager, mobile unit co-ordinators, logistics, clinical and management teams as appropriate.

Supporting the efficient utilisation of clinics / locations which is essential in providing timely treatment for macular patients and running a cost -effective service and patient focused service.

Developing an ability to analyse service data, clinic efficiency and utilisation and actively seeking to improve the service

Provision of monthly summary information required by finance / admin to strict deadlines

About us

You will be an experienced Administrator with Previous administration experience in a similar setting A sincere desire to be part of a team that takes great pride in helping patients Sound knowledge and understanding of IT and software packages (Word/Excell) Excellent Communication skills (Written and Phone) Ability to prioritise and work on own initiative What you can expect in return An extensive range of wellbeing and lifestyle benefits The support you need to grow in your role and continue your professional development An increase of annual leave with years of service To apply for the role click on the link below. If you have any questions contact [email protected] in our friendly resourcing team, or call 07971030100 Applicants must have the right to work in the UK.