Patient Services Office Manager
Job Description
Job summary
We are seeking a dynamic, motivated, kind manager to join our high performing, friendly team as Patient Service Office Manager. This role is a chance to develop yourself as a manager and will be provided with opportunity and mentorship from our highly experienced Practice and Business Managers.
The role will be demanding and fast paced , definitely no time to be bored!
You will be an integral part of our amazing team who work hard to achieve outstanding patient care. You will be supported and actively developed in your role.
We actively encourage you to visit the practice to find out if it is the place for you.
Please note the job is being re-advertised due to altered circumstances. The role will be eligible for a pay review as at April 2025 in line with the agreed practice uplift.
Main duties of the job
To manage and deliver the patient services administrative function of the practice. The role will line manage the patient services team ensuring the work of the team is completed efficiently and effectively, leave is managed, and the team is challenged and supported.
The patient services admin team provide administrative support for the practice including secretarial work, patient queries, scanning, coding, social media and patient communications, administrative support for leaders, processing of patient information and support for practice IT. The Patient Services Office Manager will be expected to learn and be able to complete all administrative support functions and effectively ensure that themselves and the team are effective and efficient in delivering all practice administrative support. The patient services office manager will be responsible for patient communication workflow, streamlining systems and giving clear guidance and support to all team members involved.
About us
Our practice is located in the lovely town of Wirskworth where we are very much part of the community. We respect, care and support our patients and they value our hard work.
You can read more about our Purpose, Vison and Values on our website https://hannagebrook.co.uk/practice-information/about-us/
Job responsibilities
- Working with the Practice and Business Managers of the practice to ensure the patient services team achieve their primary responsibilities delivering all day-to-day administrative duties of the practice. The post holder will run a regular meeting for this management group creating the agenda and recording outcomes and actions.
- Completing some of the administrative work of the team themselves (scanning, secretarial, patient deductions)
- Line managing the Patient Services Team providing innovation, guidance and direction, support and challenge and absence management Ensuring all workflow is managed effectively.
- Responsibility for the patient communication workflow including allocating workflow and responding to patients as required and seeking innovative ways to create efficiencies in workflow. This will involve liaison with the reception team.
- Completing staff appraisals for the patient services team.
- Identify areas for improvement in workflow of the patient services team and devise solutions to gain efficiencies, creating onward documentation and ensuring review.
- To be responsible for writing media content and ensuring timely delivery of internal and external communications.
- To be responsible for running the management meeting, setting the agenda and writing minutes and recording actions which will enable joined workflow between operational and business streams.
- To ensure delivery of project work and general administration
- To effect change to policy and protocol ensuring effective implementation and communications
Person Specification
119864887
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119864890
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hannage Brook Medical Centre
Address
Hannage Way
Wirksworth
Matlock
Derbyshire
DE4 4JG
